Wendy's

Reviews

• SW

  Sheerica Ware Wilkins

  4 days ago
  1.0
  I am writing to report a concerning experience at the Wendy's location on Tuesday, April 7th around 10:00 PM. After attending a nearby performance, I placed a mobile order for pickup and received confirmation that my order was ready. When I arrived, the dining room door was locked, despite the order being marked as available. An employee inside acknowledged me but initially avoided engagement and communicated unclearly through the door before partially opening it. When I explained that I had already paid and was there to pick up my order, I asked to speak with the manager. The manager refused to come to the door and he and the employee instead instructed me to go to the drive-thru window. This created unnecessary confusion and disruption. At the drive-thru window, I could clearly see my completed order behind the counter. Despite this, the manager refused to hand over the food or offer a refund. She continued serving other customers while ignoring my request and briefly touched the phone as if to threaten me with the authorities, which would further escalate an already avoidable situation. This interaction reflected a lack of basic problem-solving, de-escalation, and customer service skills. A straightforward resolution of acknowledging the issue, providing the order or issuing a refund (by respectfully pointing me back to ubereats) would have resolved the situation quickly and safely. Instead, the response created unnecessary tension and a potentially unsafe environment in the drive-thru area. Given the growing residential population in Ballard, including many residents without vehicles who rely on mobile ordering and walk-up access, it is important that policies are clearly communicated and that staff are equipped to handle these situations professionally. I recommend additional training for this employee in customer service, conflict resolution, and basic operational judgment. This situation did not require escalation and could have been handled with minimal effort and professionalism. Thank you for your attention to this matter.
• GR

  Gemma Rayne

  Apr 5, 2026
  1.0
  slow service with low attention to what i actually ordered.
• SP

  Summer Porteous

  Mar 21, 2026
  1.0
  Went through the drive-through and order, When I got my food, I let the employee know that there was several things missing. They refused to give me my receipt and they refused to give me the rest of my order AND THEY REFUSED TO GIVE ME A REFUND. Then they called the police on me And told the police that I was trying to physically attack employee's. I HAD MY 11yr OLD CHILD in the back seat and hadn’t left the drivers seat. I’ve worked at five different fast food restaurants. I would never In my life treat anyone this way! 😡 I wouldn’t be surprised if someone does end up attacking those two specific employees. DONT GO HERE AT NIGHT and make sure you get your receipt.
• JJ

  Jennifer Jones

  Mar 13, 2026
  4.0
  Everything was good. Sauces are , .55 cents a piece other then Ketchup. Clean restaurant. Easy order. A lot to choose from
• EH

  erik hamilton

  Mar 5, 2026
  5.0
  Man if Shane isnt yall GM, he absolutely needs to be. He is quite literally the epitome of customer service!! I have been living in Seattle for almost 2 years and every time I go up there, Im always smiling or laughing! They didnt have this kind of hospitality down in Texas, ha! He has never once had a terrible attitude or anything! In fact, I always get happy when I hear his voice over the intercom. Shane truly makes a difference at Wendys, please give him a raise or a promotion. And other customers please be kind to him as well because he’s awesome!