Customer Service
Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and unprofessional behavior.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with the accuracy of their meals.
Food Quality
While some customers enjoyed the food, there were consistent complaints about stale or poorly prepared items, particularly the spicy chicken sandwiches.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area, which detracted from the overall experience.
Staff Friendliness
Despite negative experiences, some customers praised specific staff members for their friendliness and helpfulness, indicating inconsistency in service quality.