Subway

Reviews

• KT

  Keith The Transformer

  Mar 20, 2024
  1.0
  It’s been a long time since I used the mobile app to do a mobile order at Subway Order number #008C2B06-82 Everything was initially fine. My order was ready on time. Although this was the case. I wanted to add some chips and pay for it with my rewards points. Things started to go down hill due to the scan device used for rewards points redemption not working after numerous attempts. The scan device would not scan the Subway app on my phone to redeem points for a 1.89 bag of chips. Initially, the Subway employee seemed like she was trying to help. Due to the process taking soo long and not getting results from the stores scan machine other customers started to enter the store. At that time, I was waiting in line behind a couple and another individual. The Subway employee seemed to become overwhelmed with the sudden volume of customers in this store since there were five people plus myself in line. It was taking so long that three of the five customers left the store out of frustration. I eventually figured out how to redeem my rewards points within the app itself and paid for the chips. At that time I re-entered the store and picked up a bag of chips, presented the chips and the mobile app receipt for the chips to the Subway employee. The Subway employee seemed very overwhelmed. She was giving off the impression that I was trying to take a two dollar bag of chips without paying for it. That was very insulting and embarrassing. I feel sorry for her Subway! Please staff your stores with more than one person and have them be retrained on proper customer service if needed.
• SM

  Steven M

  Sep 25, 2022
  5.0
  I don’t normally review fast food restaurants but Christina was one of the nicest people I’ve ever encountered. She was kind, patient, attentive, and overflowing with positive energy and optimism. I hope Subway recognizes the talent they have in Christina and offers her bigger and better opportunities.
• BV

  Bryce Van Vleet

  Mar 12, 2019
  5.0
  Looks like every other Subway in the country but a lot cleaner and with far more exceptional service. The Subway artists are very attentive to your wishes and ensure your order is correct.
• PL

  Paul Leigh

  Feb 22, 2018
  3.0
  It’s a clean subway but the customer service is lacking. The people behind the counter are usually short and usually try to push you out the door quickly.

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