Business Details
About
Restaurant
Location
Secret Burger Kitchen Seattle Smash Burgers
554 Broadway, Seattle, WA
98122, United States
Hours
Reviews
4.7
568 reviews
5 stars
485
4 stars
37
3 stars
15
2 stars
11
1 star
20
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for their delicious taste and quality, with many highlighting the smash burgers as exceptional.
Service
The staff received numerous compliments for their friendliness and attentiveness, with specific mentions of individual employees like Gabby and Joe enhancing the customer experience.
Cleanliness
Some reviews noted concerns about cleanliness, particularly regarding the lack of soap in restrooms, which detracted from the overall experience.
Ordering Experience
Several customers expressed dissatisfaction with the self-ordering kiosks, feeling it detracted from personal service and the dining experience.
Pricing
There were mixed feelings about pricing, with some customers finding it high relative to the food quality, while others felt it was justified for the quality offered.
- TKTristan KJan 4, 20264.0Was going to give this place 5 stars until I discovered that there is no soap for handwashing at the restrooms—just hand sanitizer in the soap dispenser and a sign which says “employees must wash hands”. How can anyone wash their hands without soap? This really put a damper on my otherwise great experience. The food was fantastic. Everything was prepared beautifully, looked delicious, and tasted even better. The fries were perfectly crispy and not too salty, plus the oil was fresh and so were the potatoes! The burger was great, although the hot honey wasn’t so hot; but I loved the sweetness. The lettuce was fresh, and the bun was perfectly toasted. I’m am very impressed with the quality and standards for the food! Additionally, the service was great. I will absolutely be back, but I expect that there will be plenty of soap to go around next time!
- SYSabrina Y.Jan 4, 20265.0I don’t have any pictures cuz I teared it up. But this might be the best food I have had in a long time. I am fasting due to religious reasons so I am limited to a vegan diet so I got the Impossible Maharaji W/ Cheese & Fries and it came with this very delicious garlic sauce. I couldn’t even tell that the food was vegan. 10/10 highly recommend to those that are fasting, just vegan, or wanting to try something new.
- RCRobert CroftJan 2, 20265.0Our experience was awesome! The burgers were well- cooked and seasoned and the shakes were absolutely delightful. The 90’s hip hop vibe was all of that. I would definitely recommend this place to burger and milkshake lovers. And also the wings ya’ll! Wishing these folks continued success in 2026. We need more spots like this in Seattle (specifically West Seattle 😉)!
- SWShawna WilliamsDec 28, 20254.0This hip and OVERPRICED burger joint is situated in Capitol Hill. It’s a busy place and I was a little overwhelmed by the ordering process, you have to use a touch screen and the lines picked up fast. There’s options from smashed burgers (beef) to plant based burgers-delicious and fried chicken sandwiches. The food was good but I really enjoyed the crispy coated fries. I like that they sell beer lol! The music was lacking but all in all it’s not a bad place to go for a burger.
- SCStacy CDec 24, 20255.0Amazing burger and the fries were some of the best I’ve had in a long time. You walk in and order at the kiosk, which will prompt you to leave a tip. One friendly employee did walk my order to my table, but other than that there’s really no service to tip for. This is fast food and you’re mostly interacting with a computer. Serving the “large” side of sauce in a plastic syringe is an odd idea. Can’t imagine who came up with this. They seem to really want to franchise and I think this will have to be reconsidered. Good vessel for sauce, but it’s going to rub so many folks the wrong way.
Frequently Asked Questions About Secret Burger Kitchen Seattle Smash Burgers
What is the address of Secret Burger Kitchen Seattle Smash Burgers?
Secret Burger Kitchen Seattle Smash Burgers is located at 554 Broadway, Seattle, WA 98122, USA.
What are the opening hours of Secret Burger Kitchen Seattle Smash Burgers?
The restaurant is open from 11:00 AM to 10:30 PM Monday through Thursday and on Sunday, and from 11:00 AM to 1:00 AM on Fridays and Saturdays.
How can I contact Secret Burger Kitchen Seattle Smash Burgers?
You can contact them by phone at +1 206-556-3401 or email feedback@secretburgerkitchen.com.
Where can I view the menu and place an order online?
You can view the menu and place orders online at https://order.tryotter.com/s/secret-burger-kitchen/554-broadway%2C-seattle%2C-wa-98122%2C-usa/70194281-e7aa-48c1-a764-2abc144948c7.
What type of restaurant is Secret Burger Kitchen Seattle Smash Burgers?
It is a restaurant specializing in smash burgers.
What nearby coffee shops can I visit before or after dining at Secret Burger Kitchen?
Nearby coffee shops include URL Coffee, Koto Jelly Coffee, and Astronaut Experience Coffee; they are great spots to enjoy a coffee before or after your meal.
Are there any fitness centers near Secret Burger Kitchen?
Yes, Orangetheory Fitness is located nearby if you want to get a workout in before or after dining with us.
What other dining options are near Secret Burger Kitchen Seattle Smash Burgers?
Nearby dining options include Bonchon First Hill (Asian fusion and chicken wings), El Mestizo (Mexican cuisine), Cedars in Capitol Hill (Indian cuisine), and Cedar's On Broadway (Mediterranean and Middle Eastern).
Is there accommodation near Secret Burger Kitchen for out-of-town visitors?
Yes, Zig Apartments and Cityscape Broadway apartments are nearby for accommodation options.
Can I find health and medical services near Secret Burger Kitchen?
Yes, there are several nearby health and medical services including Advanced Cosmetic Implant & Laser Dentistry, The Puget Sound Sinus Center, Swedish Medical Center locations, and various doctors and specialists.