McDonald's

3.4
709 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9000 Holman Rd NW, Seattle, WA
98117, United States

Hours

Reviews

3.4
709 reviews
5 stars
222
4 stars
134
3 stars
157
2 stars
65
1 star
131

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.

Customer Service

Mixed reviews on staff behavior; some customers report friendly service while others describe rudeness and incompetence.

Speed of Service

Customers often mention slow service, particularly during peak hours, with long wait times reported.

Food Quality

Inconsistent food quality, with reports of cold fries, missing toppings, and stale items.

Cleanliness

Concerns raised about cleanliness and unsanitary conditions in the restaurant.
  • RL
    RAMOS LANDSCAPE & GARDEN'S LLC.
    Oct 23, 2025
    5.0
    Please hire a person to take orders at the front. Thanks
  • LR
    lorenzo romero
    Oct 22, 2025
    5.0
    I'll appreciate if a person would take the order.
  • RB
    Riley B
    Oct 14, 2025
    1.0
    Always messing up orders. Incompetence.
  • BB
    Blanca
    Sep 21, 2025
    1.0
    That dumb boy at the drive through register forced my father to pay for the food in individual items instead of turning them into combos, he was rude and kept arguing with him until he gave up and paid for more than he had to, not the mention he didn’t even give us our 4th hash brown we ordered. What in the hell is up with hiring these people??
  • DW
    Deborah W
    Sep 15, 2025
    1.0
    I live nearby and have been coming to this McDonald's a couple of times a week for years. It was always great with staff I recognized and very rarely would an order be incorrect. But for the past several months the service has become incredibly bad. They start to hand me the wrong order almost every time and I have to show them the order on my phone for them to get it right. The past 2 times I went they "forgot" ingredients on our sandwiches, like the bacon the first time and the sauce the second. I also don't recognize a single person working there any more. I don't want to change sites because this one is very close to where I live but I am not comfortable going there any more. I called the corporate office and filed a complaint. I hope they investigate because this is not McDonald's quality. EDIT: I usually go in the morning or afternoon, but thought I'd try the evening thinking it would be different employees and may be a better experience, but it was the worst yet. First the lady at the window wouldn't give me my food. She kept asking "Is this your order?" and showing me the receipt, and I kept saying "Yes it is, just give me my food." But she did it several more times before finally handing me my food. I pulled over to check my order and the new Golden chicken sandwich had no toppings. It was just a chicken patty on a plain bun. I went inside and showed them and asked for what I had ordered and they brought me the deluxe one that has lettuce and tomatoes that I didn't want. I had to explain again what I had ordered and finally got the right thing. The lady at the counter was very rude about the whole thing. I'm not wrong for wanting to get what I ordered.

Frequently Asked Questions About McDonald's

What are the drive-thru operating hours at McDonald's on Fridays and Saturdays?

The drive-thru at McDonald's is open from 6:00 AM to midnight on Fridays and Saturdays.

Can I order McDonald's food for delivery, and what are the delivery hours?

Yes, McDonald's offers delivery with hours from 6:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Fridays and Saturdays.