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Jimmy John's

3.4
(206 reviews)

Business Details

1221 Madison St, Seattle, WA
98104, United States
(206) 812-1043

About

Sandwich Restaurant

Location

Jimmy John's
1221 Madison St, Seattle, WA
98104, United States

Hours

Reviews

3.4
206 reviews
5 stars
82
4 stars
35
3 stars
21
2 stars
12
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of communication regarding orders.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration.

Delivery Issues

Several reviews mentioned long wait times for delivery, with some orders never arriving.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about portion sizes and blandness.

Cleanliness

Multiple customers noted unsanitary conditions at the location, impacting their overall experience.
  • AS
    Andre Spear
    Feb 13, 2026
    2.0
    I hate even having to write this because I’ve always loved Jimmy John’s, but this has been extremely disappointing. So two days in a row I ordered Jimmy John’s and two days in a row my order has been messed up. The first day they left off key ingredients off my sandwich — not small things, but the main items that actually make the sandwich what it’s supposed to be. It completely changed the taste and honestly just felt careless. Then we come to today. I ordered it again because they had a special five dollar off $20, so I ordered today as delivery. Item was on his way, tracking said it was coming, and then suddenly they said it was delivered… but I never seen a delivery driver. No knock. No call. No food. Just marked “delivered.” I wasn’t gonna write this review, but I think it should be known so you can be aware of what’s happening. It’s really frustrating to spend your money, look forward to your food, and be let down twice in a row. As much as I love Jimmy John’s, y’all really have to do better.
  • MM
    Marlita
    Feb 12, 2026
    1.0
    The whole staff need to be taught to have manners and not be mad the whole time and with an attitude just stay home on top of that sandwich was nasty
  • JK
    Jared Keith
    Feb 8, 2026
    1.0
    Mystery green paste on the cheese I didn’t order. French bread is literally burnt and hard.
  • TP
    The Cursing Photographer
    Jan 30, 2026
    5.0
    Had a small error on my order and they fixed it without charging another delivery fee. It’s easy to give a good review on service but even better when a business fixes their mistakes. (Which happen time to time!)
  • CO
    Christian O'Rourke
    Jan 20, 2026
    3.0
    The people working there were great and my sandwich tasted great, but its like they cut the amount of ingredients on the sandwich by 1/3. I used to go to jimmy johns a lot and expected a sandwich with a good amount of meat/cheese, this sandwich was like 3-4 pieces of each. Definitely feels like they're giving you less to cut costs

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Certified February 22, 2026Yext Knowledge Graph
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