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Jimmy John's

3.4
(247 reviews)

Business Details

507 Northgate Way, Seattle, WA
98125, United States
(206) 957-0770

About

Sandwich Restaurant

Location

Jimmy John's
507 Northgate Way, Seattle, WA
98125, United States

Hours

Reviews

3.4
247 reviews
5 stars
100
4 stars
39
3 stars
34
2 stars
16
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about stale bread, incorrect sandwich contents, and unsanitary conditions.

Customer Experience

Several customers expressed frustration with the prioritization of online orders over in-store customers, leading to negative experiences.

Staff Attitude

Feedback indicated a lack of care and professionalism among staff, with some customers noting friendly interactions while others reported rudeness.

Delivery Issues

Numerous complaints were made regarding delivery delays and miscommunication about order statuses.
  • MC
    Meg Cruz
    Feb 12, 2026
    3.0
    I am being nice. I didn’t even eat the sandwich I ordered. There was food all over the counter. The sandwich prep area was disappointing and gross. I asked for no mayo and somehow have this weird blob in my sandwich in the lettuce. I watched one employee use the same gloves from the register to the sandwich prep area and that is nasty. Just eating soup for lunch that I luckily brought from home.
  • KS
    Kiera Strong
    Jan 14, 2026
    5.0
    Went in to buy some loafs of bread for some meatballs subs at home. Despite the fact this is out of the way it was still worth it and helped my dinner come together at home. Thanks Jimmy John’s!
  • MM
    Mitchell Richardson (Mitch)
    Jan 11, 2026
    5.0
    Kali and the guys in the back of the kitchen are wonderful people (not just employees). They’re always super accommodating, and don’t give you the pretentious customer service, but they are more down to earth. I recently moved into the apartments attached to the building and before living here I live never walked into a jimmy johns nor cared to. Figured it was all the same as quiznos, to-go, subway, etc. food is always made fresh and hot. I’m known for getting the Spicy Italian (#7) and they know to toast it even I don’t mention it. Solid crew, thanks for all the sandwich’s !
  • JB
    Jake Bridges
    Dec 29, 2025
    1.0
    three of us just got sandwiches from here and they were terrible, bread was stale (bleh!), one was missing cheese, and all were dripping in oil and vinegar. none of us even came close to finishing our sandwich. i am so bummed they are closed now, not happy at all. disappointed is an understatement! avoid this location. we love the one in lynnwood but i won’t take the chance again with spending any of my hard earned money at this particular location. bleh!!!
  • EP
    Erika Petzinger
    Dec 20, 2025
    1.0
    If I could leave zero stars I would. We walked in and were immediately told there would be a 30minute wait due to an online order... while only one person was making the sandwiches.... Please go somewhere else, I'm sure the staff wouldn't mind if you did.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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