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Brand Certified

Chipotle Mexican Grill

2.6
(335 reviews)

Business Details

1827 15th Ave W, Seattle, WA
98119, United States
(206) 445-1909

About

Mexican Restaurant
Chipotle Interbay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1827 15th Ave W, Seattle, WA
98119, United States

Hours

Reviews

2.6
335 reviews
5 stars
91
4 stars
27
3 stars
22
2 stars
40
1 star
155

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty counters and food handling practices.

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Availability

Many reviews noted that the location often runs out of key ingredients, leading to limited menu options.

Portion Sizes

Several customers expressed dissatisfaction with small portion sizes and inconsistent food quality.

Customer Experience

Overall, the customer experience was negatively impacted by rude staff interactions and lack of communication.
  • SK
    Saidullo Kh
    4 days ago
    1.0
    Staffs are so cold, they were out of some items, and they told me so rudely. Stake was so salty I couldn’t eat and just threw it away👎🏻
  • CS
    Colton Sellers
    Feb 13, 2026
    4.0
    Experience was fine! Everyone was nice and the food was good. Not sure why the reviews are so negative. We ordered in person and portions we good!
  • CH
    Catherine Hernandez
    Feb 5, 2026
    1.0
    I am very a disappointed with the service I received today. I can’t believe that at midday there’s not enough protein to place on a bowl. I asked for steak , and when it was my husband turn he was received with a harsh answer that there was none. Instead of saying it’s going to take awhile , we were received with a harsh no. Furthermore , I can truly say that it was a really bad experience.
  • AA
    Aaron
    Feb 5, 2026
    1.0
    I arrived 30 after the restaurant opened. They have not yet prepared brown rice or fajita veggies. I was told it would be a 10 to 20 minute wait.
  • CC
    Cassidy
    Jan 24, 2026
    1.0
    the only chipotle close in my area & an awful experience every time — yesterday was my final straw. walked in with my friend who’s in town visiting around 2pm, they had nothing.. no meat except chicken, all staff was sitting around doing nothing. i asked them how long until the steak is ready, veggies, guac etc. they said no one was making any of that bc they had a rush this morning. ice machine broke, no soda, no care in the world to accommodate or help in anyway and had the audacity to give ME attitude. don’t include no lame auto reply “sorry about that please contact us” either. this one should be shut down until they figure it out.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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