Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Interbay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
2.6
335 reviews
5 stars
91
4 stars
27
3 stars
22
2 stars
40
1 star
155
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty counters and food handling practices.
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Availability
Many reviews noted that the location often runs out of key ingredients, leading to limited menu options.
Portion Sizes
Several customers expressed dissatisfaction with small portion sizes and inconsistent food quality.
Customer Experience
Overall, the customer experience was negatively impacted by rude staff interactions and lack of communication.
SK
Saidullo Kh
4 days ago
1.0
Staffs are so cold, they were out of some items, and they told me so rudely. Stake was so salty I couldn’t eat and just threw it away👎🏻
CS
Colton Sellers
Feb 13, 2026
4.0
Experience was fine! Everyone was nice and the food was good. Not sure why the reviews are so negative.
We ordered in person and portions we good!
CH
Catherine Hernandez
Feb 5, 2026
1.0
I am very a disappointed with the service I received today. I can’t believe that at midday there’s not enough protein to place on a bowl. I asked for steak , and when it was my husband turn he was received with a harsh answer that there was none. Instead of saying it’s going to take awhile , we were received with a harsh no. Furthermore , I can truly say that it was a really bad experience.
AA
Aaron
Feb 5, 2026
1.0
I arrived 30 after the restaurant opened. They have not yet prepared brown rice or fajita veggies. I was told it would be a 10 to 20 minute wait.
CC
Cassidy
Jan 24, 2026
1.0
the only chipotle close in my area & an awful experience every time — yesterday was my final straw. walked in with my friend who’s in town visiting around 2pm, they had nothing.. no meat except chicken, all staff was sitting around doing nothing. i asked them how long until the steak is ready, veggies, guac etc. they said no one was making any of that bc they had a rush this morning. ice machine broke, no soda, no care in the world to accommodate or help in anyway and had the audacity to give ME attitude. don’t include no lame auto reply “sorry about that please contact us” either. this one should be shut down until they figure it out.