Business Details
About
Mexican Restaurant
Chipotle South Lake Union is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
2,078 reviews
5 stars
782
4 stars
496
3 stars
225
2 stars
153
1 star
422
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being described as rude, aggressive, and unhelpful.
Food Quality
Customers frequently reported issues with food quality, including burnt chicken, incorrect orders, and low portion sizes.
Cleanliness
The location was often criticized for being dirty, with unclean dining areas and unsanitary conditions noted by multiple reviewers.
Ingredient Availability
Many customers expressed frustration over the restaurant being out of key ingredients, especially during peak hours.
Operational Efficiency
Several reviews mentioned slow service and disorganization, particularly during busy times, leading to long wait times.
- YAYousif AsadNov 14, 20251.0Employees there are very ignorant and rude. No customer service at all. Very small portions and whenever I ask for more they look at me in a bad way. One of the employees dumped/threw my burrito in the bag and made it looks really bad while they were laughing about it. Never coming back to this location again
- SLSean LafountainNov 8, 20255.0You always know what to expect (as long as you order in person and not online)
- DTDazmin TuckerNov 1, 20251.0I ordered through the app a bit before open time and upon arrival the door was unlocked, communicating they are open. All the chairs are up and NO FOOD is ready. The employee Armando i spoke with told me its will be 20-30mins before they have any food. I had walked from my work building, wasted my entire lunch on the phone with customer service and have no food. Absolutely ridiculous.
- SSStrranger StrangerOct 30, 20252.0The female supervisor/manager is very aggressive, emotional and defensive, Chipotle should train these females as to how the American standard customer service works,throwing negative energy at your customers is highly unacceptable, this is business not her home.
- ZZZwibieOct 19, 20255.0This location is so well organized and food is aqesome!! We just loved it so much!! The employees are very friendly and it‘s clean! Also the restroom is clean! I like!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in South Lake Union serve?
Chipotle offers customizable menu items like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle South Lake Union?
Chipotle South Lake Union is open every day from 10:45 AM to 11:00 PM.
Can I order food online or get delivery from this Chipotle location?
Yes, this location offers in-store pickup and delivery services. You can order online via the Chipotle app or their order website.
Where is Chipotle Mexican Grill located in Seattle?
It is located at 212 Westlake Ave N, in the South Lake Union area of Seattle, WA 98109, inside the Amazon Corp Office area.
Does Chipotle South Lake Union support LGBTQ customers?
Yes, this location welcomes LGBTQ customers and supports inclusivity.
How can I contact Chipotle South Lake Union via email or phone?
You can reach them by phone at +1 206-673-9967 or by email at wa.2228.SLakeUnion@chipotle.com.
Are there nearby parking options when visiting Chipotle South Lake Union?
Yes, there are nearby parking options such as SP+ Parking and Metropolis parking facilities to conveniently park your vehicle when visiting.
What other dining options are near Chipotle Mexican Grill in South Lake Union?
Nearby restaurants include BB's Teriyaki Grill, Homegrown, Spice On Curve, Tacos El Tajin food truck, Flying Fish seafood restaurant, and Yellow Dot Cafe sandwich shop.
Are there any hotels close to Chipotle South Lake Union for visitors?
Yes, CitizenM Seattle South Lake Union hotel is located nearby for travelers requiring accommodation near the restaurant.
What community or business locations are near Chipotle in South Lake Union?
Nearby business and community places include Amazon Roxanne event planning and campus building, Windermere Real Estate Midtown South Lake Union, Sellen Construction, Azenta Life Sciences, and professional services like Record Nations.