Chipotle The Ave. is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Portion Sizes
There are frequent complaints about inconsistent and small portion sizes, with some customers feeling cheated.
Cleanliness
The restaurant is often described as dirty, with unclean tables and unsanitary conditions reported.
Customer Service
While some reviews mention friendly staff, many customers experienced poor service, including rudeness and slow response times.
Food Quality
Food quality is inconsistent, with reports of undercooked ingredients and stale items.
MS
Max Sando
Nov 11, 2025
1.0
This was just insulting. Delivery - Ordered double meat, didn’t even get one portion let alone anything else. Buyer beware
PB
Pitchaon Borisut
Nov 8, 2025
1.0
The staff is rude.
KJ
Kyle Johnson
Oct 29, 2025
1.0
Charged me for extra chicken when i didnt ask for extra
PS
Prakhar Shokeen
Oct 9, 2025
2.0
They couldn’t wrap my burrito properly, and even after I asked them to redo it, they still didn’t wrap it correctly.
EG
Eric Goldfarb
Oct 5, 2025
1.0
The store must be struggling badly to be trying to be trying to save on to-go portions like this. This is ABSURD, I'd never had an experience like this at a Chipotle. Btw, this was a $20 order that requested chimichurri (paid add-on), which I did not get.