Feedback on staff behavior is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude or dismissive.
Food Quality
The food quality is generally appreciated, with specific praise for items like blizzards and chicken strips, though there are complaints about incorrect orders and inconsistent preparation.
Cleanliness
The facility is often noted as clean, including the bathrooms, contributing positively to the overall dining experience.
Value
Many customers find the prices reasonable, especially with meal deals, although some feel the value has decreased recently.
Order Accuracy
There are frequent complaints about order accuracy, with several customers reporting missing items or incorrect orders.
CC
Corey Cluphf
Nov 10, 2025
1.0
Wanted to order a blizzard for me and my bird and seen no sign saying no animals allowed posted, so I went in the facility with my bird since she cannot wait in the car unattended and proceeded to order when the manager I assume comes out and pretty much calls me stupid for not knowing my bird was not allowed in the facility without posted notifications on the building. I will never eat at this place again after being disrespected due to the restaurant not posting the signs saying no animals.
TP
Theodore Price
Oct 30, 2025
5.0
They r always friendly
AA
Ancestor Archaeologist
Oct 27, 2025
1.0
I had a problem at the DQ in Rochester, WA. While at the business next door, a DQ employee named Heather came out of DQ and walked all the way to the back of the parking lot of the business next door (McD's), just to harass me. I filed a complaint about her. Days later, as I was again at the business next door, Heather misused 911 to falsely report that I was doing narcotics in my car. Her claim was dismissed as "clearly unfounded" by the Sheriff. About 2 weeks later, as I again visited the business next door, Heather called 911 to AGAIN file another false report about me! I filed a protection order to stop Heather from stalking and harassing me. Today, several weeks later, I went to this DQ in Centralia to order. As I was sitting in my car deciding what to order on my app, 2 men came out and told me I am banned from the Centralia DQ, because I had complained about Heather at the Rochester DQ!! WHAT?? SERIOUSLY?? So---BEWARE!! If you dare to complain about a DQ employee, the employee will take revenge on you and DQ supports the revenge, even taking their own revenge by banning you from ALL DQ's!!!
JA
Jenniie Albright
Oct 10, 2025
5.0
The young man working the front counter today at 7:pm deserves a raise or at least positive credit. I ordered a chicken salad and it was not made aware it had pork on it and I don’t eat pork. I went back in and he very quickly was willing to remake the salad because of not being advertised. The cook in the back was displeased and the young man handled the situation with kindness, understanding, and care. Watching him work while waiting, you can tell he is a young man of good character. Thank you.
JT
Janet Teresa
Sep 28, 2025
3.0
The food is good and blizzards are awesome but there are a couple of employees that can't take a joke or are very uptight. I wish I would have taken my receipt so I had her name but we were joking and she must have taken it the wrong way which is fine maybe she was having a bad day and I wasn't that funny but then she refused to hand us our food.. she made the person that went to hand it to her give it to us which was weird and inappropriate just ignore us and do your job no need for a tantrum. Sorry for joking and I might be going out of my way for dairy queen from now on lol
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Rochester, WA serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, and classic fast-food items like burgers and fries.
What are the operating hours of Dairy Queen Grill & Chill in Rochester?
The restaurant is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 10:30 PM, with special holiday hours.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, it features both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it welcomes families and children, provides high chairs, restrooms, and is wheelchair accessible.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their official order website.
Where is Dairy Queen Grill & Chill located?
It is located at 19742 Old Highway 99 SW, Rochester, WA 98579-8688, USA.
Are there any nearby fast food restaurants where I can compare options?
Yes, nearby fast food options include McDonald's, Taco Bell, Jack in the Box, and Quiznos, making it easy to choose your preferred meal in the area.
What coffee shops are near Dairy Queen Grill & Chill?
Nearby coffee shops include Avenue Espresso, Starbucks, and ampm, which you might visit for breakfast or a coffee before or after your meal.
Are there any nearby services for vehicle or fuel needs near Dairy Queen?
Yes, several gas stations such as Shell, 76, and ARCO are close by, along with auto-related convenience stores, useful if you need to refuel before or after dining.
How can I get exclusive deals or rewards at Dairy Queen Grill & Chill?
You can download the Dairy Queen app to receive exclusive deals and participate in mobile ordering and rewards programs.