Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers frequently complained about slow service, with long wait times reported even when the restaurant was not busy.
Food Quality
While many customers enjoyed the burgers, there were numerous complaints about food being cold, greasy, or poorly prepared.
Staff Attitude
Several reviews highlighted rude or indifferent staff behavior, contributing to a negative dining experience.
Cleanliness
Multiple customers noted unsanitary conditions, including dirty counters and overflowing trash, which detracted from their overall experience.
TK
Terry K
1 day ago
3.0
The food is great, the wait is not. Always understaffed. It's been like this for years. If it's slow, you're looking at 30 minutes between getting in line and seeing your food.
PK
Pete Krochmal
4 days ago
2.0
THIS IS A MESSAGE TO THE OWNERS YOU ARE LOSING ALOT OF BUSINESS BECAUSE OF THE TIME IT TAKE TO MAKE A MILKSHAKE 10-15m each. WITH ONLY 4 or 5 PEOPLE IN LINE IT SHOULDNT BE A 20-30 MINUTE WAIT FROM THE TIME YOU ORDER THE FOOD UNTIL YOU GET IT. MAYBE TAKE SOME TIPS FROM BURGERVILLE HAVE THE SHAKES PREMADE OR GO WITH A SOFT QUICK SERVE MACHINE. HIRE ONE EXTRA PERSON UP FRONT. MINIMUM 2 PEOPLE. YOU DONT KNOW HOW MANY TIMES IVE HEARD PEOPLE SAY IM NOT WAITING IN THAT BS LINE AND GO ELSEWHERE. THATS LITERALLY MONEY WALKING AWAY!!!!
BH
Brandon Hill
Feb 16, 2026
5.0
Great burgers 🍔 at the casino 🎰 👌 I took some of my winnings and treated myself to an amazing burger! Highly recommended samshburger! 👌
KM
Kristy Miller
Jan 26, 2026
1.0
It took 30 minutes for our food. Yes they were busy due to a football game. So I'm giving them a little grace. The service was terrible, the young man actually took his hat off a couple of times and rubbed his hands through his hair. When he went to grab our cups I said please don't do that you really should go wash your hands. He totally ignored me. Are chicken tenders were cold and hard and the sweet potato waffle fries or terrible. I think they've been sitting for quite a while they were very cold and hard. I will never go back.
AB
Alysha Bray
Jan 25, 2026
1.0
Gross! Microwaved fast food at best! Dude working the counter tonight had something majorly wrong with him.
He was rubbing his hands through his hair and picking at his arms. When asked by my party to wash his hands, he acted like he didn't know what that meant and kept taking orders.
Barf!
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger in Ridgefield, WA?
Smashburger is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight.
Does Smashburger offer vegetarian options on their menu?
Yes, Smashburger serves vegetarian options.
Can I order takeout or delivery from Smashburger?
Yes, Smashburger offers both takeout and delivery services.
Is there seating available at Smashburger for dining in?
Yes, Smashburger has seating available for dine-in customers.
Does Smashburger accommodate families and children?
Yes, Smashburger welcomes families and offers a children's menu, along with high chairs.
Are there any nearby entertainment venues or attractions close to Smashburger?
Yes, nearby attractions include the Meeting & Entertainment Center at ilani, Muze Lounge, Ilani Casino Resort, and Cyber Quest at ilani arcade.
What nearby dining options are available around Smashburger?
Nearby dining options include Line and Lure Seafood Kitchen & Tap, Rose & Thorn cocktail bar and cafe, The Stadium Sports Bar and Grill, MJSteakhouseilani, I.Talia Italian restaurant, Chef Jet Japanese cuisine, Bamboo 8 Asian barbecue, Taco Cantina, Rock & Brews, 360 Bar, and Tom's Urban gastropub.
Is Smashburger located near any government or public offices?
Yes, Smashburger is located near the Cowlitz Tribal Gaming Commission, a central government office and public association.
How can visitors combine a visit to Smashburger with entertainment at ilani Casino Resort?
Visitors can enjoy a meal at Smashburger and then explore nearby ilani Casino Resort, which offers casino gaming, live music venues, and resorts, ensuring a full day of dining and entertainment.
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Certified February 22, 2026Yext Knowledge Graph
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