Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
925 reviews
5 stars
397
4 stars
236
3 stars
126
2 stars
68
1 star
98
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rudeness and slow response times from staff.
Food Quality
While many enjoyed the burgers, there were numerous complaints about food being served cold, greasy, or incorrectly prepared.
Staffing Issues
Several reviews highlighted understaffing as a major problem, leading to long wait times and inefficient service.
Cleanliness
The cleanliness of the dining area was criticized, with reports of dirty tables and unsanitary conditions.
Customer Experience
Mixed experiences were noted, with some customers praising individual staff members while others reported feeling ignored or disrespected.
- SRSim RapoportOct 29, 20251.0UPDATE: After receiving the reply below some days ago, I emailed as requested — twice now — but have not received any kind of response. ORIGINAL POST: I have ordered Oreo milkshakes at Smashburger before and they have been thick with lots of pieces of Oreos and with whipped cream. This time, very thin with no pieces of Oreos and no whipped cream. Quite disappointing. I brought it back and the counter guy reached in the freezer and pulled out and gave me another one which was no better. I threw them both away. They should not be pre-made, they should be thick, they should have Oreo pieces in them, and they should be topped with whipped cream. Also, the counter area was dirty and full of garbage as was the floor, and the nearby trash cans and tables were overflowing with garbage and old food. Do better!
- BTBrian TroppOct 11, 20252.0The front counter can care less about service. 1 speed no acknowledgment and just plain slow.
- NMNoori Al mahmudSep 13, 20252.0Very bad customer service
- CKCamille KitzmanAug 31, 20251.0If I could give a negative 1 for the service I received, I would. The girl that took my order was rude, abrasive, impatient and basically wrote me off, and she is not a newbie. I've dealt more than once with her unhappiness and disrespect. I ordered 2 specific burgers made the same exact way, mayo on the bun, cheese, the burger and thats it. After explaining my order to her, she waved me off, literally, and said "I got it, you don't need to do that. This gets so bad. She gets transferred back to cook, makes my order COMPLETELY wrong. She attempts to take the pickles off, realized it was to-go, I read her lips, she then shoved the other burger up on top and called my number, 48. A long story even longer, I checked my order, told her it was wrong after she waved me off. She lied that it wasn't her. Maybe you're busy enough, or making enough money that you will allow this treatment of a continuously paying customer. I will not be returning. Hopefully you find it within your morals to get rid of this detriment to your restaurant. Im sure you have cameras you can check. If she lies to a customer that observed what she was doing, will she steal from you too? One huge key to this, is DO NOT say it is a to go order. Who knows what the hell you'll get.
- MSMaryjane ShearerAug 23, 20254.0Getting smaller
Frequently Asked Questions About Smashburger
What type of food does Smashburger serve?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger in Ridgefield, WA?
Smashburger is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight.
Does Smashburger offer vegetarian options on their menu?
Yes, Smashburger serves vegetarian options.
Can I order takeout or delivery from Smashburger?
Yes, Smashburger offers both takeout and delivery services.
Is there seating available at Smashburger for dining in?
Yes, Smashburger has seating available for dine-in customers.
Does Smashburger accommodate families and children?
Yes, Smashburger welcomes families and offers a children's menu, along with high chairs.
Are there any nearby entertainment venues or attractions close to Smashburger?
Yes, nearby attractions include the Meeting & Entertainment Center at ilani, Muze Lounge, Ilani Casino Resort, and Cyber Quest at ilani arcade.
What nearby dining options are available around Smashburger?
Nearby dining options include Line and Lure Seafood Kitchen & Tap, Rose & Thorn cocktail bar and cafe, The Stadium Sports Bar and Grill, MJSteakhouseilani, I.Talia Italian restaurant, Chef Jet Japanese cuisine, Bamboo 8 Asian barbecue, Taco Cantina, Rock & Brews, 360 Bar, and Tom's Urban gastropub.
Is Smashburger located near any government or public offices?
Yes, Smashburger is located near the Cowlitz Tribal Gaming Commission, a central government office and public association.
How can visitors combine a visit to Smashburger with entertainment at ilani Casino Resort?
Visitors can enjoy a meal at Smashburger and then explore nearby ilani Casino Resort, which offers casino gaming, live music venues, and resorts, ensuring a full day of dining and entertainment.