When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Richland. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Customers frequently reported long wait times for their orders, often exceeding the estimated pickup times.
Food Quality
While many customers praised the flavor and quality of the wings, there were complaints about cold food, soggy fries, and inconsistent portion sizes.
Customer Service
Service was often described as slow and disorganized, with some customers experiencing rude interactions with staff.
Cleanliness
Several reviews mentioned issues with cleanliness, including dirty tables and unsanitary conditions.
Management Issues
Customers expressed concerns about poor management and lack of urgency during busy times, leading to frustration among patrons.
JZ
Joaquin Zaragoza
Jan 4, 2026
1.0
Waited 45 min for my order. Then when I get my order nothing was fresh. Crazy 60$ down the drain. You guys are worse then the pasco location.!
JH
JOHN HANCOCK
Jan 3, 2026
5.0
The food was fantastic! We will be back!!
MG
Maria Guizar
Jan 2, 2026
1.0
I was eating my fries and on the bottom of the fries there was cockroaches who were fried with the fries 🤢🤢🤮🤮
CH
Carlos Hernandez
Dec 27, 2025
1.0
A whole hour to wait for my food, and I ordered online 3 hours prior to the scheduled pick up time ◡̈…
BB
B.
Dec 27, 2025
5.0
It's always crowded and the app lies about the expected order time, worse than other Wing Stops, but the staff are super kind and wonderful to my family.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What type of food does Wingstop Richland specialize in?
Wingstop Richland specializes in classic and boneless chicken wings with over 11 iconic flavors, as well as tenders and signature sides.
What are the operating hours for Wingstop Richland?
Wingstop Richland is open every day from 10:30 AM to midnight.
Does Wingstop Richland offer delivery and pickup options?
Yes, Wingstop Richland offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a drive-through service available at Wingstop Richland?
No, Wingstop Richland does not have drive-through service; it is closed every day for drive-through.
How can I order from Wingstop Richland online?
You can order online for carryout or delivery via their website or their mobile apps available on the Apple App Store and Google Play Store.
What payment methods are accepted at Wingstop Richland?
Wingstop Richland accepts American Express, Discover, Mastercard, and Visa credit cards.
Where is Wingstop Richland located?
Wingstop Richland is located at 121 Gage Blvd, Richland, WA 99352, USA.
Are there any nearby restaurants to Wingstop Richland?
Yes, nearby restaurants include Papa John's Pizza Tri-Cities, pizza pipeline, Pupuseria Salvadorena, and Bonefish Grill.
What nearby beauty and wellness salons can I visit when going to Wingstop Richland?
Nearby beauty and wellness options include Encore Salon And Spa and Crystal Nails and Spa, ideal for a relaxing visit before or after your meal.
Are there any nearby entertainment or shopping options around Wingstop Richland?
Yes, nearby options include The Growler Guys beer garden and several shoe stores like Red Wing and Footwear Outfitters for shopping.