Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
1,244 reviews
5 stars
555
4 stars
320
3 stars
173
2 stars
69
1 star
127
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially during peak hours, with many stating it was not suitable for a fast food restaurant.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and frequent mistakes, leading to customer frustration.
Food Quality
While some customers praised the food, others noted that it was often cold or not fresh, with specific complaints about the quality of certain items.
Staff Attitude
Feedback on staff behavior was mixed; some customers experienced friendly service, while others reported rude or unhelpful interactions.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and overflowing trash, which detracted from the overall experience.
- S5Stephaniiee; 509Nov 11, 20253.0Food was great but we ordered #9 (Chicken tenders meal) and I got my drink and chicken tenders BUT my fries? Didn't even get'em.
- KTKevin TownsendNov 7, 20252.0I eat here often when I'm in town. I find it distracting when employees are being interviewed by managers just feet away from me as I try to enjoy a meal. Please be aware of your customers.
- BFBarbara Anne FletcherOct 11, 20253.0Good food but ALWAYS SLOW AS HELL. Don't even try on a lunch break.
- JGjoallee gaytanSep 24, 20251.0Me and my sister went around 7:30 pm tonight. The guy taking our order was nice but that's about it. When we pulled to the window to grab our food the lady seemed to be in a bad mood already, asked us to pull forward. When I did, I guess it wasn't forward enough for her so she yelled "get off your phone" out the window. Not the worst but she could've been nicer. When she came to give us our food I was trying to be nice and just said thank you as I grabbed the bag and she just rolled her eyes. When we got home we saw that it wasn't even the correct order. We ordered 2 spicy chicken sandwich combos and they gave us some hamburgers, and chicken nuggets. This was my first time at this place and it was such a bad experience. These employees need to be retrained in customer service.
- BGBreanna GreenoughSep 8, 20252.0I tried to order a chicken wrap meal. The lady told me they were out of grilled chicken, I asked to substitute crispy chicken instead. They tried to charge me $12 for the meal, then another $5 for the crispy chicken. I canceled my meal and wasn't very happy. This was all after waiting a long time for her to take our order or even acknowledge me.
Frequently Asked Questions About Wendy's
Is Richland 14 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Richland, WA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Richland, WA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (509) 943-1018.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Richland 14 Wendy’s serve breakfast?
Yes, this Wendy’s location in Richland, WA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-through in Richland?
Wendy's drive-through in Richland is open daily from 7:00 AM to midnight.
Is the Richland Wendy's location currently open?
Yes, the Richland Wendy's location is open and committed to serving quality food every day.
Does Wendy's Richland offer breakfast options?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's Richland?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available in the Apple App Store.
How can I contact Wendy's in Richland for feedback or questions?
You can call (509) 943-1018, use the Live Chat on Wendy's contact page, or fill out their Customer Satisfaction Survey online.
Where can I find Wendy's menu and nutrition information?
Menu pricing and nutrition information are available on order.wendys.com and the Wendy's mobile app.
What nearby places can I visit before or after going to Wendy's in Richland?
Nearby places include Novel Coffee and Teas for coffee and smoothies, Sterling's Famous Steak Seafood and Salad Bar for a sit-down meal, and the Richland Fire Station 71 for community events.
Are there other fast food restaurants near Wendy's in Richland?
Yes, nearby fast food options include Burger King, Panda Express, Taco Time, and Jimmy John's sandwich shop.
How can the nearby Richland Police Department help visitors to Wendy's?
The Richland Police Department nearby provides safety and assistance in the area, ensuring a secure environment for Wendy's customers.