While many customers praised the food, there were several complaints about inconsistency, including undercooked or poorly prepared dishes.
Service Excellence
Numerous reviews highlighted exceptional service, particularly from a server named Rock, who received specific commendations for his attentiveness and professionalism.
Atmosphere
The restaurant is frequently described as having a pleasant and inviting atmosphere, suitable for various occasions, including family gatherings and dates.
Salad Bar
The salad bar received consistent positive feedback for its variety and freshness, making it a standout feature of the dining experience.
Cleanliness Issues
Some customers reported concerns about the cleanliness of the restrooms and overall restaurant maintenance, indicating a need for improvement.
SO
Shantell Owens
Nov 10, 2025
1.0
Not very great for being so expensive! We had a party of 8 and it wasn't worth it... I love taco salad and i dont know what this is suppose to be and the root beer was flat and the service wasn't great and was never even asked if we wanted refills or anything but we still tipped big.. probably definitely won't come back here!
SB
Sunny Bryant
Nov 10, 2025
5.0
Connor was absolutely amazing! He made our meal very enjoyable. He was quick to refill drinks and always had conversation as he came up to the table. We will definitely be asking to be seated in his section next time!
FA
Foxy Arts
Nov 2, 2025
5.0
I discovered Sterlings about 2 years ago, I have been to all 3 locations since. The salad bar is amazing, I get it every time. I have had the steak, spaghetti, chicken strips, and the soups, never disappointed.
JE
Jewel E
Oct 30, 2025
4.0
I really would like to say 5 stars, but 4 stars is where it's at. I always order their avocado toast, which is truly amazing! Today it was indeed delicious, but, I was lucky to have maybe 3 tablespoons of avocado on top and more cilantro than avocado. It was ridiculously small. Eh, next time I order it, it will probably be great. As I left, I was still kind of hungry. Which never happens. Must of been a off day. Everything is always tatsty.
Huge menu, so many options!
MD
Michelle Dahl
Oct 25, 2025
5.0
Sterling's bar has my favorite baked pear-tini, and the filet mignon special Fri & Sat night is a great deal for filet mignon, salad, baked potato, and fresh bread. We've always had great service in the newer bar area. It's a seat yourself area so we walk right in and there's always been plenty of seating and cozy atmosphere. Our servers in the bar have been very attentive and friendly. Great salad bar too!
Frequently Asked Questions About Sterling's Restaurant - Queensgate
What are the regular operating hours for Sterling's Restaurant - Queensgate?
Sterling's Restaurant - Queensgate is open Monday through Thursday from 6:00 AM to 9:00 PM, Friday from 6:00 AM to 8:00 PM, Saturday from 6:00 AM to 8:00 PM, and Sunday from 6:00 AM to 7:00 PM.
During which hours is food delivery available at Sterling's Restaurant - Queensgate?
Delivery service is available Monday through Thursday from 6:00 AM to 9:00 PM, Friday from 9:00 AM to 5:00 PM, Saturday from 6:00 AM to 8:00 PM, and Sunday from 6:00 AM to 7:00 PM.
What takeout hours does Sterling's Restaurant - Queensgate offer?
Takeout is available Monday through Thursday from 6:00 AM to 9:00 PM, Friday from 9:00 AM to 5:00 PM, Saturday from 6:00 AM to 8:00 PM, and Sunday from 6:00 AM to 7:00 PM.
Does Sterling's Restaurant - Queensgate offer in-store pickup and delivery services?
Yes, Sterling's Restaurant - Queensgate provides both in-store pickup and delivery services for customer convenience.
What types of cuisine and dining categories does Sterling's Restaurant - Queensgate provide?
The restaurant offers breakfast, brunch, steakhouse dishes, New American cuisine, seafood, sandwiches, vegetarian options, desserts, and cocktails. It is also a family-friendly restaurant.
Where is Sterling's Restaurant - Queensgate located?
It is located at 2500 Queensgate Dr in Richland, WA 99352, United States.
Are there other restaurants near Sterling's Restaurant - Queensgate offering different food options?
Yes, nearby are Taco Bell and Burger King for quick Mexican and burger fast food, Fujiyama Japanese Steak House & Bar for Japanese cuisine, and Dickey's Barbecue Pit for barbecue dishes, offering a variety of options if you want to explore other meals in the area.
What nearby convenience stores and gas stations can customers visit around Sterling's Restaurant - Queensgate?
Customers can visit nearby Circle K, Exxon & Mobil Stations, and Shell Gas Station for fuel, snacks, or quick essentials before or after dining at Sterling's.
Are there health and wellness services near Sterling's Restaurant - Queensgate?
Yes, nearby locations include Complete Nutrition for health supplements, Kadlec ExpressCare for emergency and medical services, Queensgate Family Chiropractic for chiropractic care, and Lifetime Dental Care for dental health.
How can I place an order or view the menu for Sterling's Restaurant - Queensgate?
You can view the menu and place an order through their website at https://sterlingsfamous.com/menu.