Mixed reviews on customer service; some staff were friendly and accommodating, while others were reported as rude and inattentive.
Drink Quality
Overall, customers enjoyed the drinks, noting delicious flavors and unique options, though some expressed disappointment with specific drinks.
Atmosphere
The cafe has a cute and cozy atmosphere, making it a popular spot for meetings and relaxation.
Food Availability
Customers were confused about the food offerings, with some noting a lack of food options and others expressing dissatisfaction with the quality.
Pricing Concerns
Several reviews mentioned rising prices and inconsistent pricing practices, leading to customer frustration.
WG
Wine Gal Gabby
3 days ago
5.0
A place to come and read a book. Coffee roast was bold and delicious. This place feels like a home with nice furniture.
LL
LyraShyla4
Dec 10, 2025
1.0
It was me and my husbands first time here, which we were very excited about trying this place. We were not greeted at all by the girl at the front which we found very rude, and rolled her eyes at me when I asked her if I could get something different because I had forgotten I can’t drink blackberry tea which my provider had told me I’m allergic to them, and plus I’m also pregnant which to her surprise she didn’t care. The girl not only was rude about not being able to switch my drink for something else, but the rolling her eyes at a pregnant woman?? Like WHAT..I told her I was really craving something different to drink since I’m pregnant and very thirsty. She continued to be rude about it and looked at me and said “Mmm yeah, can’t do that” in a rude tone which I was very upset knowing I had just spent 30 dollars on just two drinks and a cookie which you could buy at any other store like Costco or find at a hospital on a vending machine. Nothing like this has ever happened to us, the girl was not only rude but very ignorant not caring about customer service. The girl had a short colored rainbow bob and has no reason to be working there if she’s going to ignore customers needs. This place should do a better job at hiring people.
AL
Alan Lasater
Nov 3, 2025
2.0
They no longer have a kitchen but are showing off pictures of yummy food that is no longer available.... very disappointing. Coffee was ok.
On the plus side, the place is really cute and the young woman who helped us, Justice, was fabulous.
AG
Angelyta Gebbie
Sep 27, 2025
4.0
If you want real much it don’t go here for Matcha. I received a drink that tasted like milk It’s not even green. I give four stars because I’ve never gotten anything else from this place but I just also don’t want people to waste their time or money. if they think they’re gonna go get genuine Matcha. This is the kind of much you can make at home, not Café worthy.
TC
Tony Camp
Sep 20, 2025
1.0
The woman that work in the morning was very rude not getting ours done just getting people through drive thur 1 out 10 wouldn't recommen
What are the opening hours of Shade Cafe during weekdays?
Shade Cafe is open Monday through Friday from 7:00 AM to 6:00 PM.
Is Shade Cafe open on Sundays?
No, Shade Cafe is closed on Sundays.
Does Shade Cafe offer delivery or pickup options?
Yes, Shade Cafe offers in-store pickup, curbside pickup, delivery, same day delivery, and no-contact delivery.
What payment methods does Shade Cafe accept?
Shade Cafe accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Where is Shade Cafe located?
Shade Cafe is located at 1299 Fowler Street, Richland, WA 99352, United States.
Can I place an order online for delivery or pickup from Shade Cafe?
Yes, you can place your order online at https://order.shade.cafe/.
Is Shade Cafe open on holidays?
Shade Cafe is closed on several holidays such as November 8, 11, 22, 27, 29, December 24, 25, and January 1. Some holiday hours vary, so it's best to check specific dates on their website.
What nearby spa and salon services can I visit around Shade Cafe?
You can visit À La Mode Spa & Salon or DermaCare TriCities near Shade Cafe for spa and beauty treatments, making it a great spot to relax before or after your cafe visit.
Are there any nearby medical or dermatology offices close to Shade Cafe?
Yes, nearby medical and dermatology services include DermaHealth Dermatology & Dermasurgery, Kasama Health (family practice), and Kadlec Ambulatory Surgery Center, convenient if you have appointments nearby.
What financial services are near Shade Cafe for clients needing banking or investment advice?
Nearby financial services include Private Wealth Management | U.S. Bank, Epic Trust Investment Advisors LLC, GFG Financial insurance agency, and US Bancorp Investments - Financial Advisors, handy for managing your finances in the area.