Panera Bread

4.0
854 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Richland is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
2768 Duportail St, Richland, WA
99352, United States

Hours

Reviews

4.0
854 reviews
5 stars
450
4 stars
182
3 stars
76
2 stars
52
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Issues

Frequent complaints about long wait times, order inaccuracies, and poor customer service experiences.

Food Quality

Mixed reviews on food quality; some customers enjoyed their meals while others found them bland or overpriced.

Cleanliness

Concerns raised about cleanliness in the dining area and food preparation areas, including reports of flies and dirty tables.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, feeling they were too small for the price.

Staff Friendliness

Some reviews highlighted friendly and helpful staff, while others noted a lack of basic customer service skills.
  • DB
    Dwayne Burres
    Dec 12, 2025
    2.0
    Food is decent but prices are high and wait times are a little ridiculous. Every time I’ve gone I’ve had to wait 20+ minutes to get my order.
  • EW
    Emma Wilcox
    Nov 23, 2025
    1.0
    A girl named Page help my family and I. I have a lot of patience normally but she was more concerned about her friends then us. She was also making fun of my bf's mom when she asked questions. Very immature. The fact that this is allowed isn't a very good business image.
  • SP
    Shobana Prasad
    Nov 23, 2025
    5.0
    Love their seasonal drinks
  • EF
    Eric Fossum
    Nov 20, 2025
    3.0
    Typical Penera experience. Hard bread and mediocre soups.
  • KG
    Kale Gibson
    Nov 1, 2025
    1.0
    Waited 25 mins in line for them to mess up my order for the 5th time now. Wouldn't care if it is once in a while but this is a recurring problem. Terrible service.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations at this location.

What are the opening hours of Panera Bread Richland?

Panera Bread Richland is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.