McDonald's

3.4
1152 reviews
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Business Details

2751 Queensgate Drive, Richland, WA
99352, United States
(509) 628-9410
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2751 Queensgate Drive, Richland, WA
99352, United States

Hours

Reviews

3.4
1,152 reviews
5 stars
391
4 stars
242
3 stars
212
2 stars
81
1 star
226

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about missing items and incorrect orders, with many customers noting that their orders are often wrong.

Service Speed

Customers consistently report long wait times, especially during busy hours, with some experiencing waits of over 30 minutes.

Food Quality

Mixed reviews on food quality, with reports of cold, stale, or improperly cooked items, including raw meat and cold fries.

Customer Service

Several reviews highlight poor customer service, including rude staff interactions and lack of assistance when issues arise.

Cleanliness

While some customers noted cleanliness, there are also reports of unsanitary conditions, including hair found in food.
  • RH
    Russell Howard
    Dec 29, 2025
    3.0
    Always have to wait around the building from the drive thru,
  • VE
    Veronica E
    Dec 25, 2025
    4.0
    Ellos te sirven lo que ofrecen! El lugar es super nice amplios limpio.
  • AE
    Adam E
    Dec 13, 2025
    2.0
    Staff consistently forgets parts of orders. I’ve had to go back multiple times to get things they forgot to put in the bag. Lesson learned.
  • TG
    Tim Gehring
    Dec 8, 2025
    5.0
    I'm rating based on how well they met the 'fast-food' standard. The food came out precisely as expected—all customizations were spot-on, and it tasted great. They absolutely nailed the order, and in the world of fast food, that's a five-star experience.
  • JO
    Jeffery Overton
    Dec 1, 2025
    1.0
    My order was fine but what I can't stand is yall allowing the tweekers to loiter inside. It makes myself and many others very uncomfortable, we don't pay to have god knows what kind of person staring at us and our children while we try to enjoy quality time together. Im literally observing an intoxicated man sitting in a booth without purchasing anything and he is staring at people in a very creepy way. This has to stop. We cannot send the message that this is at all acceptable because it absolutely is not.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2751 Queensgate Drive, Richland?

This McDonald's location is open daily from 6:00 AM to 10:00 PM.

Does this McDonald's offer delivery services?

Yes, delivery is available every day from 5:00 AM to 12:30 AM.