Chipotle Mexican Grill

3.3
204 reviews
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Business Details

2673 Queensgate Dr, Richland, WA
99352, United States
(509) 396-0314
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Queensgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2673 Queensgate Dr, Richland, WA
99352, United States

Hours

Reviews

3.3
204 reviews
5 stars
82
4 stars
29
3 stars
14
2 stars
17
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff while others reported rudeness and poor handling of issues.

Food Quality

Frequent complaints about food quality, including cold items, small portions, and missing ingredients.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and food safety concerns.

Availability of Items

Customers often reported that the location was out of key ingredients, especially during peak hours.

Overall Experience

Many customers expressed disappointment with their experiences, indicating a decline in quality and service at this location.
  • WR
    W R.
    Nov 14, 2025
    2.0
    Young lady at drive-thru on 11/13, rude, walked up texting and said maybe two words, continued texting (great service). Then get home and half of order is missing, food cold. Go to app to report missing food items, app having issues, had to try 5 times, then got AI, said would refund, still waiting for that to happen (over 24 hrs later). Has gone downhill, used to really like this location, last three experiences not great.
  • AJ
    Ashley Jobs
    Nov 12, 2025
    5.0
    Went in on a Sunday afternoon and we didn't have to wait. The service was fast and the food was delicious.
  • BB
    Brayden
    Oct 23, 2025
    5.0
    Good customer service and a very clean place, the checkout guy was a W!!
  • MH
    Melanie Hernandez
    Sep 20, 2025
    1.0
    Found plastic from their glove inside of the steak and so did a friend. Told them and they did nothing about it and left that batch of steak in the line. We told multiple employees an they did nothing.
  • EC
    Eleazar Chavez
    Sep 13, 2025
    1.0
    Bowl had raw rice. Told the staff and they didn’t care at all. Won’t be back.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Queensgate offer?

Chipotle Queensgate offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 2673 Queensgate Dr?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.