Chipotle Mexican Grill

3.3
207 reviews
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Business Details

2673 Queensgate Dr, Richland, WA
99352, United States
(509) 396-0314
https://locations.chipotle.com/wa/richland/2673-queensgate-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3601
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About

Mexican Restaurant
Chipotle Queensgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2673 Queensgate Dr, Richland, WA
99352, United States

Hours

Reviews

3.3
207 reviews
5 stars
84
4 stars
29
3 stars
14
2 stars
16
1 star
64

What are people saying?

AI-generated from recent customer reviews

Temperature Issues

Customers frequently complained about the restaurant being too cold, making it uncomfortable to dine in.

Inconsistent Portions

Many reviews highlighted inconsistent portion sizes, with some customers receiving significantly less food than expected.

Food Quality

Several customers reported issues with food quality, including cold items, raw ingredients, and spoiled guacamole.

Customer Service

Customer service experiences varied widely, with some praising staff while others reported rudeness and lack of responsiveness.

Stock Availability

Numerous reviews mentioned the restaurant frequently running out of key ingredients, leading to disappointment among customers.
  • HE
    Heather Esser
    Dec 29, 2025
    1.0
    This business, in the Kennewick location, was SOOOO freaking cold, I couldn't feel my nose! I keep my house at a comfortable 68 degrees, and I get hot inside the mall, so if someone like me, who likes cooler temps than most, thinks it is cold, it is probably freezing 🥶 for anyone else. The metal table we sat at was also ice cold, and when I asked the nice workers to please turn up the heat, they said they could only put in a service request but the temperature, which I am sure was less than 60 degrees, was set by the corporation! So this was a corporate decision to freeze the customers, AND the workers? Shameful! What kind of greedy corporation allows workers and patrons to freeze? It was around 50 degrees in there, and I couldn't eat my meal without my husband grabbing my puffer coat from the car and I can barely type this as my hands were so cold and shivering!! This is horrible, horrible service and a despicable, greedy move to save costs by the Chipotle company. Lastly, there were no limes. What kind of Mexican food place has no limes? Lame. Super Lame. You will have a better experience at Taco Bell across the street! At least there they might have the heat turned on.
  • AM
    ac most
    Dec 13, 2025
    1.0
    The protein portion is not consistent and they have no consistency to portion approximately.
  • AJ
    Ashley Jobs
    Nov 12, 2025
    5.0
    Went in on a Sunday afternoon and we didn't have to wait. The service was fast and the food was delicious.
  • BB
    Brayden
    Oct 23, 2025
    5.0
    Good customer service and a very clean place, the checkout guy was a W!!
  • MH
    Melanie Hernandez
    Sep 20, 2025
    1.0
    Found plastic from their glove inside of the steak and so did a friend. Told them and they did nothing about it and left that batch of steak in the line. We told multiple employees an they did nothing.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Queensgate offer?

Chipotle Queensgate offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 2673 Queensgate Dr?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.