Jimmy John's

Reviews

• TS

  Taylor Shoecraft

  Nov 2, 2025
  1.0
  I placed an online catering order that came to $281. By card was billed three times. I received no confirmation email. The next day I called to see if they had the order and informed them my card was billed three times. They had the order so i went to pick it up and asked them to refund the other transactions. They said the manager needed to. I asked for the managers name and number. They said he likes to reach out to customers and would not provide it. I showed them my bank statement where I was triple charged. Still nothing. They said he would call me. I receive no call so now I have to go back down to the store tomorrow. This is insane and a colossal waste of my time. I will never order from them again.
• AD

  Ansell DeRemer

  Sep 19, 2025
  4.0
  Pretty solid. I did place my order as I was going to leave work and ended hp having to stay like 45 more minutes. When I went to pick it up the employee had ate my sandwich Lol. Which honestly I couldn’t care less about. He made a nee one within minutes and I was on my way.
• LC

  Lucius Castillo

  Aug 28, 2025
  5.0
  All Jimmy John's locations have had excellent sandwiches, customer service and they're really fast at getting you fed.
• TS

  T Sterling

  Jul 19, 2025
  2.0
  Came to drive thru, it was empty, store wasn't busy. After sitting there for 7 minutes without being greeted I finally said hello and was then asked what I would like to order. Once I got to the window, I attempted to pay for my order with a $100 bill. I was rudely told they don't take $100's (which is fine, but there are no signs informing customers of this). When I replied this is the only bill I have, someone else came and asked to see the $100 bill. I guess they decided to take it then because I was handed a stack of $5's and my food. Didn't count the change back to me, just brushed me off. This was not a friendly experience, it was rather rude. Hopefully customer service will be worked on and may I suggest signs stating which $ bills are accepted so customers know prior to ordering. My order was all wrong and I didn't get all of my order.
• MF

  McKenzie Fritz

  Jul 16, 2025
  5.0
  We had a pickup order - everything was packed so nicely into the bag it was perfect! The sandwiches were accurate to what we ordered including customizations. The employees were very organized.