Chipotle Redmond is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including stale ingredients, over-salted dishes, and incorrect orders.
Portion Sizes
Many reviews highlighted consistently small portion sizes, with customers feeling shortchanged compared to other locations.
Service Issues
Service was described as hit or miss, with several customers noting rude staff, slow service, and problems with order accuracy.
Cleanliness
The restaurant's cleanliness was often criticized, with reports of dirty tables, overflowing trash, and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as enjoying good food on occasion.
RJ
Raina Joshi
2 days ago
5.0
I'm at this Chipotle pretty often, and I just wanted to say that Aize and Dizzy are outstanding employees. They're always friendly and professional every time I come in, having a positive attitude, keeping the line moving, and handling busy days without getting frustrated
I've watched them deal with everything from long lines to picky orders, and they always stay patient and polite. They work well together as well and give excellent proportions. You can tell that both of them actually care about making sure people get what they want.
II
Inna’s Phone Inna
4 days ago
5.0
Dizzy makes the best burritos for us, and I’ll never forget she wished me a happy birthday and I felt so special as a customer. 😊
Dizzy is so friendly and efficient! She’s the only reason why we come into this chipotle to get our burrito. I feel welcomed and I always have a great experience when she makes my food. 🥰❤️
Thank you for your friendly service in this chipotle! Your employees truly care about people and their food, especially Dizzy ❤️
LL
Llegrats 87 (Llegrats87)
5 days ago
1.0
I visit this location frequently, probably 7-8 times a month.
Service is normally for this type of restaurant and I understand that there are busy times, but today I was completely ignored and chastised by an employee for not continuing to wait for my order.
I placed an order through the chipotle app for pick up At a certain time, 5pm. I arrived at 4:57 and waited my the pickup stand. At 5:20 my order was still not out, and I asked for an update. Someone came out and I was told they would go check on my order, and they never returned.
When I requested a refund I was told that they don't help with online orders and that they couldn't do anything until the line died down.
This was extremely unacceptable and unprofessional.
KB
K B
6 days ago
1.0
I don’t usually do reviews, but my experience here a few weeks ago was so bad. I went on my lunch break during lunch rush. I had never been to this location before. I get they were slammed but they were so rude and unprofessional. One guy went to help me and this lady scolded him to go in the back. And then proceeded with an attitude to rush and take my order. Then someone else took over and she had the biggest attitude slapping my toppings and rushing my order through without letting me put my desired toppings on it. I had to tell her to slow down. And when I asked for guac and the extra queso she skimped on she gave me the biggest attitude and said “that’s extra” and I said I don’t care. Like it was bad. I am a humble working class person. I work in healthcare and this customer service was just unacceptable. I don’t know that I will ever be going back to this location and the manager needs to be aware of their poor customer service.
GB
gias banana
Nov 5, 2025
3.0
I’m a frequent regular at this chipotle, it’s a hit or miss. It’s a hit whenever i see Zizzy (i think thats her name) she is just delightful! Amazing portions and great vibes, and she is pretty as well. She truly makes my day. However on sunday around 6:30, there was a guy working the front counter that had a light tan complexion and he was really rude. His portions were despicable, and he moved my bowl to the side when it was too much to cover with foil? (no bowls at that time) And he just made the cashier do it? She asked him what hes gonna do with thay and he just shrugged and barely acknowledged her. Like you cant be fr right now?? You had one job. Zizzy was originally doing my order and I internally groaned when I saw him start to do it. Zizzy gives perfect portions. This guy gives below below average. Disrespectfully, he should get fired. PLEASE reprimand this guy and get him off your team 🙏 Also I asked for a side of queso and somehow there was carnitas there? HE poured my queso into the cup. I dont eat pork so I couldnt finish it. 2$ down the drain! Anyway Zizzy and Isabella deserve a raise 🩷. Ive seen Isabella a few times, (pale complexion and sweet face) and she is fantastic! Those 2 are kind people, Hope I see them more often! Otherwise food is great :)
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill in Redmond located?
Chipotle Mexican Grill is located at 17875 Redmond Way, inside the Whole Foods Shopping Center in Redmond, WA 98052.
What are the opening hours of Chipotle Mexican Grill in Redmond?
Chipotle in Redmond is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Redmond offer pickup and delivery services?
Yes, Chipotle Redmond offers both in-store pickup and delivery services.
Can I order Chipotle Redmond food online?
Yes, you can order online through Chipotle's official website or via the Chipotle app.
What kind of food does Chipotle Mexican Grill serve?
Chipotle offers fast-casual Mexican food with customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does Chipotle Redmond have any loyalty or rewards program?
Yes, you can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What nearby restaurants can I visit before or after dining at Chipotle Redmond?
Nearby restaurants include Asiana Bistro offering Chinese and Japanese cuisine, Towa known for sushi, and Sahara Mediterranean Kitchen serving Mediterranean dishes.
Are there any coffee shops near Chipotle Redmond to grab a drink with your meal?
Yes, nearby coffee shops include Peet's Coffee & Tea, Allegro Coffee, and Mercurys Coffee Co.
What nearby amenities are available near Chipotle Mexican Grill in Redmond?
Nearby amenities include The Joint Chiropractic for health services, All The Best Pet Care for pet needs, and Brown Bear Car Wash for vehicle cleaning.
How can nearby places like Eastlake Sammamish Trail enhance my visit to Chipotle Redmond?
After enjoying a meal at Chipotle Redmond, you can visit Eastlake Sammamish Trail for outdoor activities like hiking and mountain biking close by.