Wendy's

3.7
2146 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
10220 Sunrise Drive E, Puyallup, WA
98374, United States

Hours

Reviews

3.7
2,146 reviews
5 stars
830
4 stars
505
3 stars
369
2 stars
161
1 star
281

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, forgotten orders, and rude staff.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, such as missing items and incorrect food.

Food Quality

While some customers enjoyed the food, there were complaints about cold items and poorly prepared meals.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of acknowledgment.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty floors and unwashed hands.
  • DP
    David Paronteau
    Oct 31, 2025
    1.0
    Went through the drive up window, found out they totally screwed up our order. Told me I have to drive all the way back to get a refund on my credit card. Manager not helpful at all. This used to be a good place for a quick lunch but with the poor food bad service and poor management we won’t be back!
  • KA
    Kat Askari
    Oct 19, 2025
    3.0
    Depends on the day and team that are working. Somedays the line is insanely long and your frosty will be more like a chocolate milk, other days everything is perfectly fine. The above is true even if you're using the app to place your order.
  • TS
    Tyler Simmons
    Oct 18, 2025
    1.0
    Out of the 5 times I’ve ordered food here, all 5 times they’ve forgotten the sauces. No matter how many times I remind them please don’t forget the sauces.
  • TF
    Tay Fresh53
    Oct 3, 2025
    2.0
    Poor customer service they forget orders alot and the kids that are taking the orders are rude nuggets are not crispy also they dont have sweet and sour sauce anymore only sweet chili it's disgusting they also offer a 50 pack of nuggets on mobile for 14.99 at this location but without the sauce I dont recommend
  • LF
    Lynne Fijalka
    Sep 26, 2025
    1.0
    Don’t waste your time here. My kid loves the nuggets at Wendy’s. We showed up and the drive thru line was around the building. No big deal we will eat inside. Go inside there a few people in line. However it took 20 min to get through 3 people. Then I waited another 10 min and the line is out the door now. The guy at the register says sorry my screen is full of orders it will be a bit. We waited another 10 min. He says sorry mobile orders keep coming in and they take priority over everything else. He says they have people or delivery services picking them up. I left after this absolutely horrible service and business model. We will take our business elsewhere Wendy’s obviously does not care about it.

Frequently Asked Questions About Wendy's

Is 10220 Sunrise Drive E Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.