At Papa Johns Pizza in Puyallup, WA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Puyallup pizza for any occasion. Call us for pizza delivery in Puyallup or stop by 101 37th Avenue SE for carryout to order the best pizza in Puyallup, along with breadsticks, wings, and more!
Many customers reported issues with food quality, including undercooked pizza, missing toppings, and unsanitary conditions.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and unhelpful responses to complaints.
Delivery Issues
Customers frequently experienced long delivery times, cold food upon arrival, and incorrect orders.
Positive Experiences
Some customers praised the food quality and service, noting friendly staff and timely orders.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, feeling that the cost did not match the quality of food received.
JE
Jessica Ellen
Oct 29, 2025
1.0
Found A BOOGER on my pizza after I got a replacement order for a previous mess up.
Did not eat it was disgusted and will probably never eat pizza again. Shame on your nasty employees and mentality. Submitted a police report and had it tested as well. It was clearly a booger, there was a hair in it too.
JH
Jen H
Oct 24, 2025
1.0
Ok, I haven’t ordered pizza in a very long time (mostly because pricing is ridiculous) and today was no exception. Went with Papa John’s because they are USUALLY pretty good quality. But to offer a deal of 2 menu items for $6.99 each and then for that to somehow come to $34 (not including tip) is asinine. And on top of that, 1.5, almost 2 hours for delivery?!? In the middle of the day?! Not sure if that is on them or on DoorDash but there is no reason it should take that long! Then when the food FINALLY gets here, it is lukewarm at best, much closer to cold. I literally had to reheat it in the microwave, which I hate doing because IMO, it doesn’t taste good that way. The breadsticks were burned and had absolutely NO seasoning on them at all, they were SO bad, that my DOG wouldn’t even eat them! And he eats anything and everything! I ordered original crust, which is normally nice and plush, soft and doughy, and what came was much closer to thin crust (which I loathe) SO incredibly frustrated and disappointed!! It’s been a long, crazy, stressful week and all I wanted was to not have to cook and to treat myself a little. What a complete and total waste of money and time!! Will NOT be ordering from them ever again!
NC
Nathan Conley
Oct 16, 2025
1.0
Ordered some pizza to try their garlic trio sauces. When the pizza got here, I had three regular garlic sauces not that big deal. I called to see what could be done. The manager did go out of their way to send just sauces to my house, but he was extremely rude to me on the phone while explaining that they always stick your ranch inside of the hot pizza box so it can get nice and warm and sweat instead of a plastic bag which they have plenty of and they stick your sodas in. Thanks for the sauces, but you were very rude.
LL
Lyons Leo
Oct 8, 2025
5.0
I enjoy their rotating menu options.
SM
Sarah Milne
Sep 16, 2025
1.0
I placed an online order and selected the special for three gluten free pizzas and one original crust. The confirmation email was a bit confusing in that it listed the gluten free pizzas like this:
1 Any Gluten Free Crust!
Toppings:
Sauce:
Instructions:
$20.99
1Small Original Crust Garlic Chicken
Toppings: Mushrooms, Grilled Chicken, Roma Tomatoes, Roasted Garlic, Artichoke Hearts
Sauce: Ranch Sauce
Instructions:
My husband picked up the order and when he got home we found they were all original crust. Three members of my family are gluten free due to an esophageal disorder, and were unable to eat the pizzas. I called the store and tried to explain what had happened, fully expecting that it would be no big deal to make right. Instead I was meant with belligerence and condensation - I was told I could go look at his computer screen because I was wrong. I explained that the confirmation email showed I had ordered gluten free, though admittedly it was a bit confusing. He insulted me and told me it was my problem. I asked to speak with the manager. He put the phone down but left it on, so I was able to hear them both insulting me in the background before the phone was hung up.