McDonald's

3.2
2686 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
304 2nd St NE, Puyallup, WA
98372, United States

Hours

Reviews

3.2
2,686 reviews
5 stars
749
4 stars
536
3 stars
494
2 stars
248
1 star
659

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, with missing items being a common complaint.

Cleanliness

The restaurant was often described as dirty, with reports of flies, overflowing trash, and unclean dining areas.

Staff Behavior

Customer service was criticized for being rude or inattentive, with several instances of staff ignoring customers or being unhelpful.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or poorly prepared items.
  • CK
    Christyl Kennedy
    Nov 14, 2025
    4.0
    Good McDs with a 2 lane drive thru. Quick service, but girl got snippy when I couldn't understand what she was asking me. Food was hot. We got 5 breakfast sandwiches and 2 coffees for just under$30 which honestly felt like a bit much. 2 of the sandwiches didn't even have egg and were off the value menu.
  • EC
    Emily Chapman
    Nov 12, 2025
    1.0
    Been here a few times as well as ordered from here on multiple occasions. They always mess up my order one way or another. Items are always missing, food is half assed wrapped. I used to work fast food also so I know that this is not a difficult task to complete. I used to work drive through and counter all while bagging up online orders and we messed up like once in a blue moon but it’s so consistent with this store it’s actually sad.
  • HG
    Hugh G.
    Nov 7, 2025
    1.0
    Ever since new management has taken over, they are always out of items, or sodas that aren't available. They are rude, and disrespectful to almost everyone. Definitely not a place you'd want to take your child to!
  • GB
    Garbelman Brittney
    Oct 29, 2025
    2.0
    Ate inside. Had an issue with my order. Waited at the counter to have my order addressed. I was LOOKED at and ignored. Second person looked at me and hollared hey can I have some help? WAS ALSO IGNORED. Random guy from drive thru seen me and helped me. Yall need to PAY ATTENTION BETTER. Your customer service slacks. Do better. 20$ an hour and the food isn’t the best. You work for a million dollar company. Present yourself better and be more of help and DONT JUST STAND THERE AND STARE. Like for real. 😒
  • KJ
    kevin jones
    Oct 27, 2025
    1.0
    Me and my wife went through the drive through at 8:30 to get some desert and took 35 mins to get an icecream cone and a McFlurry and 3 pies. When paying the person taking our money made the statement I am not going down there again I am just going to sit here and talk to my boyfriend on the phone. Pulled into the parking lot to eat pulled a pie out to enjoy and they were stone cold and stale like they were made the day before and left out. Me and my wife both tried calling from the parking lot and no answer was waiting another 30+ minutes in the drive through as the lobby was closed and the door stated lobby was open till 11 only to wait for fresh pies. This mccdonalds has gone down hill.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Puyallup, WA?

McDonald's in Puyallup, WA is open 24 hours a day, every day of the week.

Does this McDonald's offer delivery service?

Yes, this McDonald's offers delivery service 24/7, including same-day and no-contact delivery options.