Jimmy John's

Reviews

• JS

  Jennie Sutton

  Feb 27, 2026
  5.0
  Love the food
• DV

  Don V

  Feb 11, 2026
  1.0
  Location should open at 10:30 but no one’s here. It’s empty it’s already 1130. I don’t think they have enough employees. They should fix their schedule or hire more people.
• BD

  Better Day

  Feb 2, 2026
  2.0
  What they advertise vs what you get. BTW I paid $19.26 for this sandwich. I love jimmy johns but today I overt paid for little product received va what is advertised.
• AS

  Angela Strupp

  Jan 4, 2026
  4.0
  Food is always good and fresh. Most of the employees are kind and friendly.
• AM

  Alicia Marshall

  Dec 30, 2025
  1.0
  My family and I have always been ardent fans of Jimmy John's. We've visited nearly every location in the Tacoma/Puyallup area, including the one in Sumner. Unfortunately, over the years, we've noticed a significant decline in the quality of the store on South Hill. This decline encompasses cleanliness, customer service, speed of service, and even the quality of the food. On Saturday, December 27, 2025, I decided to order sandwiches from this location before finishing my grocery shopping. Based on previous experiences, I knew it might be a while before the sandwiches were ready. Arriving 20 minutes later, I found a chaotic scene: one girl was making sandwiches, a young man was walking around, and another was cutting meat. The young man approached me and asked if I was there to pick up an order. After confirming, he informed me that my order hadn't been started yet, but it was next in line. Meanwhile, a gentleman enter the store began discussing an issue with another young man about being unable to order a sandwich online. Suddenly, the girl making sandwiches interrupted, loudly announcing across the restaurant that they couldn't make a particular sandwich due to a lack of sauce. The situation escalated as everyone attempted to assist this one customer, but the girl's shouting only created more confusion. Despite being there for ten minutes, I saw no sandwiches made. Growing impatient, I asked if my order was ready. The girl curtly responded that she had two orders ahead of mine and offered to refund my money if I couldn't wait any longer. Our exchange grew heated as she continued to argue instead of focusing on her work. In frustration, I asked her to stop talking and concentrate on making the sandwiches. Eventually, she slammed my order on the counter, threatened to call the police, and refused to provide her name, claiming to be the general manager. This isn't the first time I've experienced issues at this location, particularly when this employee is working. I have previously tried to address these concerns with Jimmy John's customer service. It's clear that this store needs serious attention from the company's founders. Moving forward, my family and I will go out of our way to visit other locations, hoping for a better experience