Jimmy John's

3.9
356 reviews

About

Sandwich Restaurant

Location

Jimmy John's
12009 Meridian Ave E, Puyallup, WA
98373, United States

Hours

Reviews

3.9
356 reviews
5 stars
173
4 stars
81
3 stars
34
2 stars
23
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported poor interactions and lack of attention.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Speed of Service

Inconsistent service speed; some customers experienced quick service while others reported long wait times for both in-store and delivery orders.

Food Quality

Generally positive feedback on food quality, but some customers reported issues with specific items and preparation.

Cleanliness

Positive remarks about cleanliness of the restaurant, though some reviews mentioned unsatisfactory hygiene practices.
  • NM
    Nicki Michaels
    Dec 5, 2025
    5.0
    i had an issue with my mobile order but KJ was able to figure it out easy and quick. great service!
  • CB
    Cynthia Bailey
    Nov 15, 2025
    1.0
    Worst experience ever. I'm from a small town. I've never been to a Jimmy John's. So I didn't know how to order. Jared, the guy behind the counter treated me like I was stupid. To top everything off, the order was to go and he made my husband put our sandwiches in the to go bag. Would not recommend.
  • TA
    Tyra Amicangelo
    Oct 18, 2025
    3.0
    3 workers were on shift, no one was in the restaurant and they had no other orders. I was not greeted. One female took my order. I asked for a little John and she thought I said big John. She was distracted. She also touched her nose and didn’t wash her hands. All the employees were gossiping about an employee who “allegedly” had heart problems. Another girl was working gossiping and distracting the male who was making my 3 sandwiches. He stopped while making them talking to them about their coworker. The second female handed me my order and got confused thinking my pickle was other sandwich. Since she was also distracted. Had to ask for napkins. Food was good. They could work on their customer service though.
  • EF
    Elizabeth F
    Aug 31, 2025
    1.0
    Customer service sucks. The employee gave no greeting, no welcome. Just stared at me and I was the one who said hello first.
  • JM
    Jim Morgan
    Jul 18, 2025
    1.0
    Very poor service due to not being helped or recognized in five minutes being in the business, so I left.