Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
I ordered 6 beef and cheese. There was BBQ sauce on all the sandwichs GROSS.
CC
Celina Crockett
Jan 26, 2026
1.0
Terrible experience
I took my niece and nephew to eat here earlier this evening before going to the movies.
When we sat down to eat, I noticed the roast beef on our sandwiches was a LOT thicker than it’s supposed to be.
It was gross.
Looked gross, felt gross, tasted gross
I took a bite to see if I could just eat it but I couldn’t
I took my sandwich up to the counter and said “I’m sorry to complain, but the roast beef is much thicker than usual”
The manager (a Hispanic lady) walked up and started becoming extremely defensive and rude
She treated me like shit
When I told her there were two more sandwiches that were the same, she basically rolled her eyes or like scoffed and told me to bring them to her
I walked up with all three sandwiches and she said “so WHAT do you want?!”
“You want it THINNER?!” (in the rudest tone I’ve ever heard come from a manager)
I said yes, she took them from me and said (also very rudely) that they’d remake them
I went back to the table and I could hear them laughing and (probably) talking shit which is crazy because THEY’RE THE ONES THAT MESSED UP
We were the only customers inside the restaurant, so you can imagine the energy in the room…
Awkward and uncomfortable
She brought our sandwiches out
Didn’t apologize, didn’t offer anything to make up for it, didn’t say anything really
The new sandwiches were perfect
Razor thin roast beef
That’s Arby’s!!!
The workers will cut it thick because they’re lazy
It takes more work to cut thinner slices if each sandwich weighs a certain amount, you know?
LAZY
It’s sloppy
And I’m sure (as a manager) she knew exactly what I was talking about so I don’t know why she was looking at me and talking to me like I was complaining over nothing
When we left, I yelled thank you and “so much better” I think
I don’t remember what she said back but it was short and unmemorable
This kind of behavior from not only team members, but management is unacceptable
Do better
CW
Chris Wiesel
Jan 25, 2026
5.0
Made the order through the App and it was easy and accurate. We decided to sit down and eat at the restaurant and the order and ready when we arrived. Plus the food was excellent and reasonably priced. Definitely will order from the App and get great food for a good value.
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