Jimmy John's

Reviews

• NL

  Nell Lokteff

  Dec 10, 2025
  2.0
  Pretty consistently late if you set a delivery window. If you do order, make sure to set the delivery window 30 minutes to an hour before you actually want it to arrive
• KB

  K B

  Oct 21, 2025
  2.0
  Everytime I order online from this place they forget stuff on my sandwich, even when I pay extra for it 😭
• JF

  Jesse Fitch

  Sep 3, 2025
  1.0
  Went for a sandwich, was told they were too busy from online orders and were not going to accept my order because they needed a break.
• GE

  Grant Ekdahl

  Sep 1, 2025
  2.0
  Access to delivery has been very unreliable.
• LF

  Leigh Royal Purser Frost

  Aug 11, 2025
  1.0
  Title: Toxic Culture & Harassment at Jimmy John’s Pullman – Customers Deserve Better I came into the Pullman Jimmy John’s expecting what I’ve always gotten from other locations — a quick sandwich and a straightforward interaction. Instead, I walked out shaken, disrespected, and disgusted by what I experienced inside. While I was in the store, an employee named Kate stood by and allowed her friend to come up to me and say, to my face, that I “need to do meth.” Before I could even process that, her friend escalated to calling me “a piece of shit” and continuing with unprovoked insults. This was not banter. This was not a misunderstanding. This was targeted, deliberate harassment in a business open to the public. Kate didn’t intervene, apologize, or show any concern — she simply let it happen. When an employee allows this kind of behavior in front of them without stopping it, it tells you exactly what kind of work culture is in place. Management clearly allows a toxic, unsafe environment where customers can be verbally attacked without consequence. For context, I am a friendly, approachable person by nature. I talk to people, I’m open, and I try to be kind — and unfortunately, that sometimes means people try to twist things, play the victim online, or create drama to make me look like the problem. That’s exactly the vibe I got here: the kind of petty, cliquish energy where they think it’s funny to publicly humiliate someone and then act like they’re the ones being wronged. This isn’t about being “overly sensitive.” This is about basic professionalism, respect, and decency in a workplace. If you can’t treat customers with dignity — regardless of whether they’re your “type” of person — you shouldn’t be in customer service. Jimmy John’s corporate should take a hard look at this location. No one should walk in for a sandwich and walk out having been verbally harassed, insulted, and targeted. Until management cleans house and addresses this culture problem, I won’t be back — and I’ll make sure people in Pullman know exactly why.