Dairy Queen Grill & Chill

3.8
670 reviews
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Business Details

1485 S Grand Ave, Pullman, WA
99163-4901, United States
(509) 332-1611
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1485 S Grand Ave, Pullman, WA
99163-4901, United States

Hours

Reviews

3.8
670 reviews
5 stars
299
4 stars
156
3 stars
77
2 stars
36
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.

Staff Behavior

Multiple reviews highlighted rude and unprofessional behavior from staff, including poor communication and disrespectful interactions with customers.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, leading to customer frustration.

Management Issues

Reviews indicated poor management practices, including inadequate staffing and failure to address employee behavior, contributing to a negative customer experience.

Food Quality

While some customers enjoyed the food, there were complaints about cold or poorly prepared items, as well as issues with cleanliness in the restaurant.
  • FH
    Fay Hammond
    2 days ago
    1.0
    The speakers to order at the drive thru does not work and has not worked well for a long time and you have to yell to order. We were told they had no fench fries so we had to pay for the upgrades on onionrings or cheese curds and they also had no icecream so we had to get cards for that part of the meal. Then we waited for a long time for our order to come out, it was Luke warm at best. And the napkins were dirty, the guy who packed our order had something on his hands and when he put them in the bag it got on the napkin. Very gross!!!! I Don't plan on EVER EATING THERE AGAIN!!!!!
  • JC
    Juju (Chungy)
    Jan 4, 2026
    1.0
    rude staff, forgot extras we paid for, then acted like it was a bother when we came back for it. waited 20 minutes for an incorrect order and attitude
  • CA
    Camas Arnzen
    Dec 11, 2025
    1.0
    This dairy queen has the worst customer service I have ever seen in a restraunt. The staff is incredibly rude for no reason and have absolutely no sense of urgency. Hopefully a new manager will take over and help. When there is no one inside dining or in the drive through it still takes 15-30 minutes to get two blizzards.
  • MB
    Micahel Boxx
    Dec 6, 2025
    1.0
    You can get your masters degree before you get your food in the drive through
  • YC
    Yevonna Capps
    Nov 30, 2025
    5.0
    Luv to stop & go thru the drive thru..hv the best cherry dip cone's
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Pullman offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets among other fast food and ice cream options.

What are the operating hours of Dairy Queen Grill & Chill in Pullman?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 1:00 AM, except it is closed on December 25th for the holiday.