Dairy Queen Grill & Chill

3.8
666 reviews
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Business Details

1485 S Grand Ave, Pullman, WA
99163-4901, United States
(509) 332-1611
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1485 S Grand Ave, Pullman, WA
99163-4901, United States

Hours

Reviews

3.8
666 reviews
5 stars
299
4 stars
156
3 stars
77
2 stars
36
1 star
98

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, with many expressing frustration over slow service and understaffing.

Staff Behavior

Numerous reviews highlighted unprofessional behavior among staff, including rudeness, lack of training, and poor communication, contributing to a negative customer experience.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor handling of mobile orders, leading to dissatisfaction.

Food Quality

While some customers enjoyed the food, there were complaints about cold or poorly prepared items, indicating inconsistency in food quality.

Management Response

Several reviews mentioned a lack of effective management, with complaints about how issues were handled and a perceived lack of accountability for staff behavior.
  • DH
    Dale Henthorn
    Oct 29, 2025
    1.0
    This Dairy Queen on grand is not the same management is mean and rude and they take forever on your order and they don’t do anything to fix it. I guess it’s under new management. I have never been so unsatisfied. The manager on the phone unprofessional while talking I hear her yelling at the staff. Probably won’t return.
  • JJ
    J j
    Oct 18, 2025
    1.0
    The employees working Thursday night (the 16th) around 8pm, were some of the slowest, most unbothered fast food service I've ever encountered. It took over half an hour for a single doordash order to be prepared, and some other doordash drivers were waiting in the lobby for pickup orders even longer than I had to. They were all moving at a snail's pace, messed up multiple other orders, and provided just poor service overall. This dairy queen location has a reputation for terrible and painfully slow service for a reason.
  • CS
    Capy Says
    Oct 18, 2025
    2.0
    I got to the restaurant at 8:50 PM and ordered at the table I sat at. Multiple large groups came in, ate, and left before we got any part of our order. It was busy and I wasn't in a rush so I didn't check in for a while. At 9:50 I checked in and they hadn't started the order yet but put it together in about 10 minutes. We got our food and left after an hour of being seated. The food tasted on par but they forget an additional sauce we paid for and they skimped on items
  • JB
    Joe Bellefeuille
    Sep 26, 2025
    1.0
    What a joke. 10:45 pm. Waited in line for 30 min. Had to leave. Orders weren’t being taken. What a joke. Don’t go here. Fire everyone who was “working” 9/25 11 pm. You lost business
  • JS
    Jesse Stinton
    Sep 19, 2025
    1.0
    Can no longer pick up mobile orders in the drive though. Constantly flies and employees stand around using profanity
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Pullman offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets among other fast food and ice cream options.

What are the operating hours of Dairy Queen Grill & Chill in Pullman?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 1:00 AM, except it is closed on December 25th for the holiday.