Chipotle Mexican Grill

Reviews

• KA

  Kirsten Aranyos

  Feb 27, 2026
  2.0
  Ordered to pick up in their lobby. Order pick up time was 6pm. The pickup station is being used to hold the employees notebooks, drinks, and jackets but not pickup orders? I had to wait through the 15 customer line to get to the checkout to ask where my order was. By the time I picked up it was about 6:30 and my food was cold. Turns out they were keeping it in the drive through although my order told me to come inside and pick up. When I asked for my food they gave it to me and turned around without another word. Won't be coming here again. Taco bell has better service and is clear with pickup directions....
• JB

  Jeremy Boutin

  Feb 22, 2026
  2.0
  With this chipotle you have two options 1) go in person where they only have chicken and rice in stock or 2) mobile order and have missing items/poor food quality. Truly one of the worst chipotles I have ever been too. However, I’m forced to come back because they’re the only one in the area. If you cannot hold yourself to a single standard don’t both staying open.
• TW

  Tom Whitten

  Feb 20, 2026
  3.0
  I went for the chicken al pastor and was informed that they wouldn't have any that day. The regular chicken bowl was just ok
• DN

  David Newton

  Feb 18, 2026
  1.0
  Somehow ran out of steak and chicken on a Wednesday at 7 pm which is crazy probably the worst service I’ve had in Pullman they never have all options aval even on slow days and the staff is very rude
• DJ

  Diane Jones

  Feb 16, 2026
  1.0
  I appreciate Chipotle. It's usually dependable. This location needs some training and quality control. It was messy, unstocked, kind of slackers. I thought the ratings were maybe too critical, but no, trust the ratings average in this case. Out of my first choice for protein. Building and rolling a burrito is an art. Usually Chipotle folks do it with great skill. Not at this location in my experience. Then, they put so much onto my burrito that by the end, they couldn't roll it into a burrito, but that didn't stop them from mushing it together and rolling the foil around it which wasn't a burrito at all...then it was so gigantic they asked me if I had ordered the double protein, but no, just a protein that was my 3rd choice. The napkin area wasn't stocked, I was on the road, I needed a few carry out things which were not available. This obviously wasn't a sealed rolled up burrito - how would I eat it even? It was as bad as I expected but I was tired and needed to get on to business with my trip, no time to dawdle.