Business Details
About
Mexican Restaurant
Chipotle Pullman is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
481 reviews
5 stars
129
4 stars
39
3 stars
34
2 stars
44
1 star
235
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting slow service and a lack of attentiveness.
Food Quality
The food quality was inconsistent, with complaints about stale, overcooked, or poorly prepared items, as well as issues with portion sizes.
Cleanliness
The restaurant was often described as dirty, with reports of unsanitary conditions and a lack of cleanliness in the dining area.
Availability of Ingredients
Many customers noted that the restaurant frequently ran out of key ingredients, impacting their ability to order desired items.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by numerous negative reviews highlighting systemic issues.
- BOBrandon OseguedaOct 30, 20251.0Wow. Just abysmal. Not only is the service incredibly slow, like laughably slow, but they are rude too. It took over 30 minutes for my order to be ready and there was no one in the store. Do not come here. Inside there are ants crawling and on the food, there is hair. My friend had a terrible experience here as well; they said that there was mold in their gauc. I will be reaching out to food inspection with a complaint because this is unbelievable. Management, too, is complacent in running a clown store. Bad food. Ever worse service. And just horrible, unsanitary conditions for food to be cooked and prepared in. If you're from out of town, think again before coming here. For your own good. I, for one, will never be back and will be warning my friends and family to steer clear of this hell hole.
- BSBrayan SBGOct 30, 20251.0Made us wait for 20 minutes in drive through and didnt compensate us at all.
- OGOlivia GroseOct 22, 20252.0I love chipotle. When they actually have food. Apparently, management cannot wrap their head around ordering the right amount of product for demand. Anytime I order delivery or pick up I’m worried whether or not I’ll actually end up with what I ordered. In fact, one time I ordered three veggie tacos with guac. To which, I received guac in a bowl. Because they were out of tortillas, veggies, etc. Literally, Guac. In. A. Bowl.
- RZRoman ZaragozaOct 15, 20255.0I stopped coming to this Chipotle not long after it opened because of a rude manager, but today completely changed my mind. Diego and the crew were solid - quick, friendly, and the food was spot on. Everything was fresh and put together right. Glad I gave this place another shot. This'll be my go-to after a hard workout when I don't feel like cooking
- KAKhald AlmotiriSep 27, 20251.0Don’t eat here… small poor food portions to give you .The service differ from time to time probably they treat your order based off your looks and their mood.
Frequently Asked Questions About Chipotle Mexican Grill
Where is the Chipotle Mexican Grill located in Pullman, WA?
It is located at 485 SE Brelsford Dr, Pullman, WA 99163.
What are the opening hours for Chipotle Mexican Grill in Pullman?
Chipotle Pullman is open daily from 10:45 AM to 11:00 PM.
Can I order Chipotle Pullman food online?
Yes, you can order online via https://order.chipotle.com/ or the Chipotle app linked for Apple devices.
What kind of food does Chipotle Pullman offer?
They offer customizable Mexican fast-casual dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Pullman support sustainable and humane food sourcing?
Yes, they prioritize food with integrity by sourcing ingredients from farms that follow humane and sustainable practices.
How can I contact Chipotle Pullman if I have questions?
You can email them at WA.3792.Pullman@chipotle.com or call +1 509-350-8452.
Is Chipotle Mexican Grill in Pullman welcoming to LGBTQ customers?
Yes, the location welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Pullman?
Nearby you can visit Starbucks for coffee, Illia Dunes State Park for outdoor recreation, and Red Card Pub for a bar and grill experience.
Are there convenient services near Chipotle Pullman for banking or shopping needs?
Yes, Washington State Employees Credit Union (WSECU) and Walmart Pullman are nearby for your banking and shopping needs.
What other dining options are near Chipotle Pullman?
You can find ZENSHI Handcrafted Sushi, Subway, and POPO bubble tea & cafe close to Chipotle Pullman.