Location.com logo
Brand Certified

McDonald's

3.5
(1111 reviews)

Business Details

103 Merlot Dr, Prosser, WA
99350, United States
(509) 786-7222
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
103 Merlot Dr, Prosser, WA
99350, United States

Hours

Reviews

3.5
1,111 reviews
5 stars
405
4 stars
236
3 stars
190
2 stars
95
1 star
185

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for orders, even during non-busy hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and staff not listening to customer requests.

Customer Service

Numerous complaints about rude or inattentive staff, with some customers feeling ignored or dismissed.

Cleanliness

Mixed feedback on cleanliness, with some noting dirty dining areas and restrooms, while others found the location clean.

Food Quality

Inconsistent food quality reported, with some customers receiving cold or poorly prepared items.
  • CB
    Caleb Bailey
    Feb 24, 2026
    1.0
    I Ordered 2 breakfast sandwiches. I was the first to order in the building. 3 people walked in after me and got served first. Also I watched about nine vehicles get served before I did. They really do not care about the customers just the appearance of a quick turnaround that's all they care about half the cars were also just told to go forward so they would drive off the sensor showing that they had been served even though they were still waiting as well. Point being took forever for no reason other than incompetence and probably understaffed.
  • EN
    Easton nutter
    Feb 7, 2026
    3.0
    It was okay but I wanted to try the new hot honey so I ordered it and they gave me hot mustard and I hate mustard so it was very disappointing the service was okay it took 30 minutes but the food was still hot and it wasn't very clean in there either there were alot of straws and the floor and French fries. I liked it but didn't really enjoy it.
  • JF
    Jordan Floyd
    Jan 11, 2026
    1.0
    Been here 3 times in the last two weeks due to needing quick dinner while I’ve been moving. Always slow, always have to repeat myself when ordering, and 3/3 times they have forgotten something in my order. This place has really gone downhill since the early 2000’s.
  • LP
    Leah P
    Jan 11, 2026
    1.0
    Inattentive staff. If you place an order with the kiosk, they will put your food on the mobile order shelf and expect you to notice. They are the only ones that do that lol
  • DM
    denice mariotti
    Jan 4, 2026
    3.0
    I hardly ever go to McDonald's so I went on the app to see what they had for breakfast and saw they now offer steak in their breakfast meal. So I ordered the big breakfast with steak and hotcakes and when I walk in I see it sitting there at the mobile order spot, which I always find it funny that they don't even check when somebody grabs it. So I show them the number on my phone that matches the order number on the box. Then I proceed to walk out but I stop at the counter where there's napkins and decide to open the box. And good thing I did because I'm looking around I see no meat. Then I lift up the biscuit and a sausage is hiding underneath. Not sure exactly if it's like steak flavored sausage or steak shaped like sausage. So holding it up, I ask them. Is this steak? The cook looks up and says oh that was a mistake. Then they proceed to wrestle with me for the box and grab the box and the sausage that I've already touched and I thought they were going to toss the whole thing in the trash. So I said twice I can keep all that just give me the steak. Then I see them hand the cook my opened plastic container of food and put the steak in and hand me back the box. But they were very territorial and it makes more sense to give somebody the sausage they already touched then throw it in the trash and go into somebody stomach instead of the trash bin. But whatever. Corporate logic. The other thing was the weird attitude like they were almost mad at me for pointing it out to them. Fyi, the prefabricated piece of steak with little shaves of grilled onions on top was delicious by the way. Just the getting my order wrong and then the weird attitude prompted this review.

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's in Prosser, WA?

McDonald's in Prosser, WA is open from 5:00 AM to 2:00 AM Monday through Thursday and Sunday; on Friday and Saturday, it is open 24 hours.

Can I order delivery from this McDonald's location?

Yes, delivery is available daily from 5:00 AM to 1:30 AM (2:30 AM on Friday and Saturday) via their online ordering platform.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: