Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Multiple customers reported issues with incorrect orders, including missing items and wrong modifications.
Customer Service
While some reviews praised friendly staff, others highlighted rude behavior from management and staff, leading to a mixed perception of service quality.
Food Quality
Several customers expressed dissatisfaction with food temperature and quality, noting cold items and poor preparation.
Cleanliness
The cleanliness of the dining area and play area received mixed reviews, with some praising it while others reported unsanitary conditions.
Speed of Service
Many customers complained about slow service, particularly in the drive-thru, with long wait times reported.
JS
Jonathan A. La Salle
Jan 26, 2026
2.0
One very important thing to learn in business. Pay attention to small detail because no matter what you do good people will NOT remember. What they will remember is the Negative.
Today 1/26/26 at 10:10am I stopped in at drive through and ordered a Big Breakfast Hot Cakes with a medium orange juice. The hash browns were not ready so they parked me. I waited about 5 minutes and my food was brought to me.
When I reached my destination I eagerly and hungrily opened my order. I quickly went for my hashbrown for which I was parked for because it was still cooking was luke warm while the big breakfast tray was very warm. Isn't that why you parked me? The hash brown should still be very hot. My destination was only a few miles down the road. Secondly and the,whole reason why Im sharing this review is that I had no syrup placed in the bag for my pancakes. Now you gave a reason to gripe.
Attention to detail not only reflects on the delivery person but it goes up the chain all the way up to the store manager. The crew leader, the swing manager and then the Store Manager.
I don't want a refund and I don't need a free meal. I want leadership to discuss this with every crew member. When being a food server your business depends on repeat customers first then the rest. We are all equally important and all crew members need to be onpoint focused on their job. Each member has a function and work together for the service of others. Being a server is not just earning what you do. It is a reflection with responsibility to the brand you represent. What would Ray Crock say if he was alive today? BE BETTER so we don't write a rebuke about your quality of service. If I would be a mystery shopper doing an S.O.C. I would have failed you. What you do consistently is what is measured and being a customer for a long time we know what to expect.
Discuss this matter at your meeting and use it for reference. Let this be a learning experience. This doesn't only apply to Mc Donald's. It applies to every facet of your life and your work. Don't be mediocre. Be the best that you can be. Take pride in what you do every day you wake up.
Finally, I know that this doesn't define who or how you are on a daily basis. BUT today you failed me. The quality of my food was not what I expect and missing a key condiment says to me that I wasn't worthy enough for any of you.
In the end, its sad when we have to be inconvenienced and in some cases turn around and return to the store to complain. DONT GIVE PEOPLE A REASON!
Learn from this mistake. I will return at some point but for now I will avoid this store.
Live and learn! Thank You...
SP
Sarah Polly
Jan 14, 2026
2.0
We had dine in, food was good, cooks made us laugh and giggle. However. When we go out to our car the manager Emma took it upon herself to put notes on people's cars saying McDonald's parking only. We were customers eating there. And we get treated like trespassers. They should not be putting anything on anybody's vehicles. This was completely disrespectful on her end. And we won't be coming back if we can't park at a place we are paying to eat at. If this is going to be enforced there needs to be proper signage for customers.
JC
Jeff Crosier
Dec 24, 2025
4.0
One of the last places to let the kids play while the weather is so crummy. 😀most all of the other quick food places have removed their play areas for kids.
JT
Jada T
Dec 17, 2025
1.0
Ordered a quarter pounder deluxe and got a regular quarter pounder that looked stale. My friend ordered one without onions and pickles and the one he got had both on them.
SE
Sara Estrada
Dec 7, 2025
1.0
I've had two separate incidents where they mess up my mobile order. The first time, they didn't give me an item I used with my rewards. I called the store and let them know and they said they would email me a free sandwich voucher. The manager never apologized and it took a month to receive the voucher. Second time, they forgot half of my order when we went to pick up our mobile order. We let them know the items missing and the window worker was extremely rude, closed the window, grabbed the manager and they both looked clueless as what to do. They brought out our missing items but we saw they were still missing one item, let them know and they had to go back and get the remaining items. The whole time, neither the worker or the manager apologized for their mess up. They have a horrible attitude. It seems like they hate their jobs, can't handle the morning rush from a small town, or are racist. I can understand mistakes happen, but this is a recurring issue that corporate needs to be aware of and they need to fire the horrible staff and get better workers who understand what goof customer service is.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app I can use to order from McDonald's?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
Does this McDonald's offer free WiFi and mobile ordering?
Yes, they offer free WiFi, mobile ordering, mobile offers, McDelivery, drive-thru, and gift cards.
What are some nearby places to visit around McDonald's at 4225 SE Mile Hill Dr?
Nearby you can visit Everybody's American Cookhouse & Sports Theater, Clubhouse Grill & Cocktail Bar, and Blue Ocean Fish & Chips for different dining experiences.
Are there any nearby coffee shops where I can grab a drink before or after visiting McDonald's?
Yes, Jill E. Beans is a nearby coffee shop and cafe where you can enjoy coffee and smoothies.
What nearby services could be useful if I am visiting McDonald's?
Nearby you will find real estate agents like Aaron Smith Kitsap County Realtor and wellness services including Mile Hill Chiropractic Clinic and Kitsap Therapeutic Medical Massage & Bodywork.
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