Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
884 reviews
5 stars
346
4 stars
255
3 stars
135
2 stars
61
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and issues with order accuracy, leading to frustration.
Food Quality
While some customers praised the ice cream and certain menu items, many expressed disappointment with food quality, including incorrect orders and unsatisfactory ingredients.
Staff Attitude
Feedback on staff attitude was mixed; some employees were noted for their friendliness and helpfulness, while others were criticized for poor customer service and unprofessional behavior.
Cleanliness and Management
Several reviews highlighted cleanliness issues and a lack of effective management, suggesting that the establishment is poorly organized and staffed.
Pricing Concerns
Many customers felt that prices were too high for the quality and quantity of food received, leading to dissatisfaction.
- PHPatricia HeavnerDec 20, 20255.0Stop going to competition because have you checked out the prices and quality of food? 7 dollar meals options are amazing, dessert included.
- ARAndrew RoleyNov 16, 20255.0I don't often bother to post reviews, but when I found a contaminant in a blizzard this DQ went above and beyond to make it right and make sure it wouldn't be repeated. They offered multiple free blizzards, a refund, investigated all the process points it could have come from, discarded all the ingredient bins that could have been a source, and remade then all to provide us a new blizzard. Emma and the team were amazing; I appreciate them greatly!
- RMRobert MclaughlinOct 25, 20255.0Great Dairy Queen, clean, well decorated, and friendly. The ice cream of course is boss. The drive through is also quick.
- KSKelly shermanOct 18, 20251.0I ordered a fish sandwich and when I got home and went to eat it 80% of the lettuce was Brown
- LBLiz BlackwellSep 5, 20251.0Haven't been into this dairy Queen in a long time. Wanted to get a banana split to share. First of all I did realize the bowl size change and the smaller amount of ice cream. That was a little sad to see the portion size change but what was really depressing was the slimy half rotten banana that I received in my banana split. I went ahead and showed the people up front, my spoonful of sludge-filled banana and the lady graciously said she would remake it. It was a sweet gesture to suggest but I could hear in the background from another employee that all the bananas were rotten. Why keep around rotten bananas?...maybe you should throw them away. What I don't get is why they thought they should serve it in the first place. They could have easily refunded me my money when they realized they were bad and spared me the mouth full of sludge but instead they keep rotten bananas around and hide them under whipped cream. After I told her it was fine that I didn't need another, I expected them to suggest a refund but instead I was met with confusion. So I left, I will not be back.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats are offered at Dairy Queen Grill & Chill in Port Orchard?
Dairy Queen Grill & Chill offers classic fast-food items including Grillburgers®, Chicken Strip Baskets, and is known for its Blizzard® Treats, soft-serve ice cream cones, shakes, malts, and signature DQ cakes.
What are the opening hours for Dairy Queen Grill & Chill during the weekdays?
The restaurant is open Monday through Thursday from 10:30 AM to 9:00 PM, and on Friday from 10:30 AM to 10:00 PM.
Are there any special holiday hours or closures for Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is closed on November 27, December 24, December 25, and January 1. On December 31, it is open from 11:00 AM to 7:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location features a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, offers booster seats, high chairs, welcomes children, and is wheelchair accessible.
Does Dairy Queen Grill & Chill provide outdoor seating and free WiFi?
Yes, the location has outdoor seating available and offers free WiFi to customers.
How can I order food ahead of time from Dairy Queen Grill & Chill?
You can order ahead using their mobile ordering service through their website or app, which also offers exclusive deals.
What nearby hotel options are available for visitors to Dairy Queen Grill & Chill?
Nearby hotels include Quality Inn Port Orchard, Days Inn, and Red Lion Inn & Suites Port Orchard, providing convenient lodging options for visitors.
Are there other dining options close to Dairy Queen Grill & Chill in Port Orchard?
Yes, nearby dining options include Shari's, an American theme restaurant, and McDonald's, a fast-food burger restaurant, both offering alternatives to Dairy Queen.
What attractions or activities can customers explore near Dairy Queen Grill & Chill?
Customers can visit the Silver Falls Loop Trail for hiking and outdoor activities, perfect for enjoying before or after their meal.