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Dutch Bros Coffee

4.4
(627 reviews)

Business Details

6609 Burden Blvd., Pasco, WA
99301, United States
(877) 899-2767
https://www.dutchbros.com/locations/wa/pasco/6609-burden-blvd.

About

Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires appointmentNot available

Location

Dutch Bros Coffee
6609 Burden Blvd., Pasco, WA
99301, United States

Hours

Reviews

4.4
627 reviews
5 stars
451
4 stars
91
3 stars
27
2 stars
15
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, leading to frustration and disappointment.

Order Accuracy

Numerous reviews highlighted issues with incorrect drink orders and mistakes in customization, affecting overall satisfaction.

Staff Friendliness

While some customers praised friendly staff, a significant number noted a decline in positive interactions, contrasting with experiences at other locations.

Drink Quality

Feedback on drink quality was mixed; while some enjoyed their beverages, others reported dissatisfaction with taste and preparation.

Long Wait Times

Several customers expressed frustration over lengthy wait times, particularly during busy hours, impacting their overall experience.
  • KL
    Kyli Latten
    1 day ago
    5.0
    I truly cannot say enough great things about this team. I live in Richland just a couple minutes from the Wellsian Way location, yet I consistently choose to drive to the Burden location in Pasco. That alone should say a lot. The Burden team is incredibly fast, efficient, and genuinely kind. I have only waited more than seven minutes a couple of times, and both were on merch drop days when things were understandably busy. Even during high volume rushes, they stay organized and keep things moving smoothly. What impresses me most is how strong they remain even when people call out and they are short staffed or are training. It never seems to affect their attitude or the quality of service. They continue to work hard, stay positive, and take care of customers quickly. It is clear this team is supported by amazing leadership. The culture, consistency, and work ethic do not happen by accident. They absolutely deserve recognition for the standard they set every single day.
  • KJ
    Kaleb Jaeger
    3 days ago
    5.0
    First time trying this place since i am from Canada, honestly it was very good service also, got to meet some nice people there including the barista named serenity and she was nice enough to point me to some nice places to explore while i was there for the week.
  • ER
    Eddy Ricks
    Feb 11, 2026
    5.0
    The manager here is awesome, she’s always in a good mood which I’m thankful for because waking up that early sucks
  • OF
    Olivera Family
    Feb 9, 2026
    5.0
    I’m a Dutch gal through and through. Service is always top notch and they even leave little notes on my drink making my day special. Shout out to Olivia and Audrina who made my day amazing and had a special treat for my dog (who also loves his Dutch runs) There are so many awesome bro-istas it’s why I come two times a day!
  • AS
    Angela Skellenger
    Feb 9, 2026
    5.0
    Been there multiple times this winter season and these ladies blow me away with their customer service they even remember my order now I'll definitely be back !!!

Frequently Asked Questions About Dutch Bros Coffee

What sugar-free flavors do you offer?

Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.

What drinks are caffeine-free?

We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!

Brand Certified Facts from Dutch Bros Coffee

Dutch Bros Coffee partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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