Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
Location
Hours
Reviews
4.4
612 reviews
5 stars
439
4 stars
90
3 stars
27
2 stars
15
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous complaints about rude and unprofessional staff, with many customers feeling ignored or treated as an inconvenience.
Order Accuracy
Multiple reviews indicate frequent issues with incorrect drink orders, leading to customer frustration.
Wait Times
Customers consistently report long wait times, both in drive-thru and walk-up lines, often exacerbated by poor line management.
Positive Experiences
Despite the negative feedback, some customers praise the friendly staff and enjoy the drinks, highlighting a mix of experiences.
Management Issues
Several reviews suggest poor management practices, contributing to the overall decline in service quality at this location.
- DWDebra WrightNov 12, 20251.0It's November which is the month for Pumpkin, stopped by for your pumpkin latte and the young lady said your not carrying it anymore. Highly disappointed because this is the month for pumpkin 🎃.
- JHJosh HaganNov 11, 20251.0Gave dutch one more try after they messed up a few orders. I’m a veteran as well. They took 50 cents off on Veterans Day. Made the drink wrong, last the girl at the window had an attitude that would rival my 3 year old! Recommend wake up call supper friendly!
- HBHannah BrownleeNov 7, 20252.0This dutch is right down the street from me so its the most convenient one but I usually avoid it...the people dont acknowledge you half the time and when they do the attitude is strong. I used to look forward to getting Dutch but now I either avoid it or go to Starbucks. Not to mention if you want specifications it always seems to be a hassle to staff. I seriously hope service improves because this morning the lady was super aggressive.
- NSNichole scottOct 16, 20251.0Ever other Dutch has AMAZING customer service. This Dutch off 68 is not good at all. Half the time they don’t acknowledge you at all and are only talking to each other about drama that’s happening at work. The other half they just ignore you completely. I was so excited for the online order to start. I thought that new feature would make up for the horrible service. Unfortunately, I was wrong. Today was the final time I tried it at this Dutch and I won’t go back again. I ordered before 7am and I got there at 725 and they hadn’t started it yet. They don’t start it until you get there. AND when you pull up for your online order they act like you are an inconvenience when they finally acknowledge you! Every other Dutch in the Tricities has great service. Get it together Pasco!
- MVMark ViceOct 7, 20251.0Employee Anai R charged her own tip and wrote a rude message on the receipt and took a long time
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What types of drinks does Dutch Bros Coffee offer?
Dutch Bros Coffee offers a variety of drinks including killer coffees, epic drinks, espresso drinks (mocha, latte, breve) with decaffeinated options, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, Lemonades, and kid-friendly options like Not-so-Hots®, Sparkling Sodas, Dutch Shakes, and Smoothies.
What sugar-free flavor options are available at Dutch Bros Coffee?
Sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, seasonal peppermint, coconut, raspberry, peach, and strawberry.
Can I customize my drink at Dutch Bros Coffee?
Yes, Dutch Bros broistas are always happy to make any drink the way you'd like! Customizations are also available when ordering ahead through their app.
What are the operating hours of Dutch Bros Coffee in Pasco?
The Pasco location is open from 4:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 4:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer delivery or curbside pickup?
Dutch Bros Coffee offers curbside pickup, but does not offer delivery directly. Some third-party services may provide delivery options.
How can I earn points and rewards at Dutch Bros Coffee?
You can earn 3 points for each dollar spent at Dutch Bros Coffee with no limit to how many points you can accumulate. Points and rewards are managed via their mobile app.
Where can I find Dutch Bros Coffee in Pasco, WA?
You can visit Dutch Bros Coffee at 6609 Burden Blvd., Pasco, WA 99301.
What are some nearby dining options close to Dutch Bros Coffee at 6609 Burden Blvd.?
Nearby dining options include Wingstop (chicken wings and fast food), Noodle Zone (Thai/Asian restaurant), Crepes and Rolls (ice cream and smoothie bar), Dickey's Barbecue Pit (barbecue and southern cuisine), The Sushi House (sushi and Asian cuisine), Costa Vida (Tex-Mex), Dairy Queen (ice cream and fast food), and Rocco's Pizza (pizza and American cuisine).
Are there any nearby beauty and wellness salons near Dutch Bros Coffee?
Yes, Luxe Nails & Spa and Salon Savvy are nearby beauty salons offering nail and hair services. BE Beauty also provides hair and cosmetic supplies.
What nearby attractions or places can I visit around Dutch Bros Coffee at 6609 Burden Blvd.?
Nearby attractions include The Juice Box (a cocktail bar with karaoke and arcade), HAPO Center (event and concert venue), and Clubhouse Sports Academy (gym and fitness venue). After grabbing your drink, you can enjoy entertainment or fitness activities nearby.