Dairy Queen Grill & Chill

3.8
922 reviews
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Business Details

425 Ellingson Rd, Pacific, WA
98047-1004, United States
(253) 939-9770
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
425 Ellingson Rd, Pacific, WA
98047-1004, United States

Hours

Reviews

3.8
922 reviews
5 stars
381
4 stars
232
3 stars
136
2 stars
79
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and lack of professionalism.

Food Quality

Inconsistent food quality; some items were fresh and well-prepared, while others were reported as old or improperly cooked.

Drive-Thru Experience

Drive-thru service was generally fast, but there were complaints about order accuracy and staff behavior.

Cleanliness

Concerns about cleanliness and organization at the location, with some customers noting it was not well-maintained.

Pricing

Customers felt prices were high for the quality of food received, with some expressing dissatisfaction over value.
  • BD
    Brenda Dandridge
    Sep 11, 2025
    5.0
    Great
  • TP
    Tracee Pena
    Aug 17, 2025
    5.0
    First and foremost ,,I want to say thank you to Osvaldo for the most amazing customer service I've ever received. Osvaldo you are what customer service is all about. You wouldn't know this by by looking at me because I wear a smile no matter what but I was having the worst day the worst day today and walking in here and seeing your smile with a very warm genuine welcome and the calmness in your voice was so amazing that you turned my day all the way around good job dairy Queen he should be a manager that's what customer service is right there thank you so much
  • BS
    Benjamin Stevens
    Aug 12, 2025
    1.0
    Came to this location asked for a lettuce wrapped sandwich they said no! So I got 3 piece chicken tenders The french fries were hot Fresh brand new but the chicken strips were hours old very cold hard and dry. I also ordered a regular cheeseburger. The cheeseburger seem like it was old and they warmed it up because it was very hot to the touch and the bread was spongy like it had been warmed up in the microwave. I will not be going back and I hope that you see this and you do not go there either
  • GG
    girlpla Green
    Jun 18, 2025
    5.0
    Best service i’ve gotten after I went to the Auburn Location, they had the worst customer service and i changed locations and they have very kind employees, 10/10 would eat again
  • LL
    Luna1968
    Mar 5, 2020
    1.0
    Staff was not friendly and very slow. Food was not consistent with temperatures. I burnt my tongue on gravy that was microwaved so hot!!! They fixed our sundaes with our food so that by the time we finished our meal they were partially melted. Other Dairy Queen’s ask if you want your sundae now or later. I will never eat here again. Ugh!!!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the main food specialties at Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill specializes in Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes & malts, and ice cream cakes from DQCakes.com.

What are the opening hours for Dairy Queen Grill & Chill?

The restaurant is open Monday to Wednesday from 10:00 AM to 8:30 PM, Thursday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 9:00 PM.