Numerous customers reported issues with incorrect orders and poor handling of mistakes.
Service Quality
Many reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Mixed feedback on food quality, with some praising the burgers and ice cream, while others complained about cold or poorly prepared items.
Pricing Concerns
Several customers noted rising prices and decreasing portion sizes, leading to dissatisfaction.
Cleanliness
The location was generally described as clean, but some reviews mentioned unsanitary conditions.
FP
Findtheright Passion
Nov 16, 2025
1.0
I just got an order, I didn't wait long...fries were cold and chicken strips were also cold and no ice cream cone for the kids meal.....I asked if they were fresh... she said did you ask from fresh?š³š¤Ŗš³
What... I don't eat fast food much but goodness make sure you ask for fresh and check your order before leaving, drive thru... not, likely, I will return..
FS
Frederick Snyder
Oct 30, 2025
5.0
Fast food at a reasonable cost. 2 double cheese for $7 is a deal
KJ
Kathy Johnson
Jul 2, 2025
5.0
Great ice cream selection
CS
C S
Jul 1, 2025
1.0
I went through the drive thru and got a few combos for my family. I also ordered one large fry. When I looked at my receipt, I saw they charged me for two large fries, however, I only received one with my order. When I went back through to ask for a refund, they refused to refund and offered me another fry instead. I told them I didnāt want the fry and just wanted a refund for their mistake. They refused, saying they donāt offer refunds (even for being mistakenly overcharged), then the employee claims her manager said āthey know that second fry was put in the order.ā So between being refused a refund for THEIR mistake and acting like I was being dishonest yeah I wonāt be visiting here again.
SR
Sarah Rikkinen
Jun 9, 2025
4.0
The ice cream treat was delicious.
Staff did not hold back on the toppings!
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as a fast-food chain.
What are the operating hours of Dairy Queen Grill & Chill in Omak, WA?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 610 Omache Dr, Omak, WA 98841-9692, United States.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill provides a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly?
Yes, the restaurant is family-friendly, welcoming children and providing booster seats and high chairs.
Can I order online for pickup at Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup via their official online ordering website.
What are some popular specialties at Dairy Queen Grill & Chill?
Popular specialties include BlizzardĀ® Treats, Chicken Strip Basket, GrillburgerĀ®, soft-serve ice cream cones, shakes and malts, and DQCakes.com birthday cakes.
Are there any nearby restaurants where I can find different cuisine options?
Yes, nearby you can find Taco Bell for Mexican fast food, KFC for chicken meals, and Papa Murphy's for pizza and Italian-American dishes.
What local stores are nearby if I want to shop after visiting Dairy Queen?
You can visit Omache Shopping Center, JCPenney for retail shopping, Maurices for women's clothing, and Dollar Tree for discount goods, all close to Dairy Queen Grill & Chill.
Are there convenient places to grab a coffee near Dairy Queen Grill & Chill?
Yes, Coffee Xpress and Starbucks are nearby coffee shops where you can enjoy coffee or smoothies before or after your visit.