Feedback indicates a mix of positive and negative experiences with customer service, with some praising the staff's friendliness while others report rudeness and unprofessional behavior.
Food Quality
Many customers expressed disappointment with the quality and portion sizes of the sandwiches, citing issues like insufficient meat and incorrect orders.
Delivery Speed
There are numerous complaints about slow delivery times, contradicting the brand's promise of 'freaky fast' service.
Cleanliness
While some reviews mention cleanliness and a pleasant atmosphere, others highlight concerns about food safety and cleanliness practices.
Pricing
Several customers feel that the prices are too high for the quality and portion sizes of the sandwiches.
CG
Carly Giles
Feb 8, 2026
5.0
We came in just a couple hours before the Super Bowl, and while they’re super slammed with orders, they were super gracious and kind to all customers. Appreciate you guys! Our food was delicious!
SW
S Weston
Nov 20, 2025
4.0
Okay. 1st round was a Doordash order. Store is less than 1xmile away from my place. Ordered a hot san and a cold san. Few minutes late, but okay: but hot san was missing ingredients we especially ordered. Called the store, the guy was very pleasant. Reordered the sandwich for redelivery. Then i checked the cold san. What? Jummiy Johns! What up? Like 2 teaspoons of lettuce? 4 tiny pathetic tomatoes? C'mon guys, you need to impress your people, not disappoint... I was Not impressed with that sandwich at all. All in all, good customer service to send a new sandwich, so i will see if they arrive in timely fashion. Update to follow: 2nd round was a replacement sandwich that they said they would send our way. Ok Jimmy Johns drver arrived with replacement san, really super guy, very nice, and we were pleased with the correct sandwich. Still unsure about the cold san, but i will give them the benefit of the doubt since they were totally awesome about rectifying the mistake. Good going JJ!!!
AP
Andrea Peck
Oct 31, 2025
1.0
I order from the Union st store all the time, same sandwich, the Vito. Ordered from this store today and I swear to god I thought they forgot all the meat except about 4 slices of salami. The. This $10 sandwich is a joke. Literally less than half the meat I usually get and this is the second time this location has done the same thing. Last time it was my brothers roast beef sandwich with one thin slice of roast beef. Called and they told me that was normal and offered NOTHING. Never again. Worst jimmy John’s ever.
LL
Lenag
Oct 4, 2025
1.0
What happened to Freaky Fast? JJ has substantially gone down hill of late. Over an hour from time order was placed for food to be delivered to an address 5 minutes away? Freak fast has turned to stupid slow.
TF
TYLER FLIPPEN
Sep 9, 2025
1.0
I don’t think it’s normal to get 1 thin slice of turkey I’ve ordered the same sandwich elsewhere and got a even portion of meat this was disappointing
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