Service Speed
Customers frequently reported long wait times for their orders, often exceeding 30 minutes, with some experiencing waits of over an hour.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or incorrect orders, including issues with specific items like burgers and onion rings.
Customer Service
While some staff were noted for being friendly, numerous reviews mentioned rude or unhelpful service, with issues in order accuracy and management responsiveness.
Overall Experience
Overall, many customers expressed disappointment with their experiences, citing a decline in quality and service compared to expectations.