Pizza Factory

3.9
232 reviews

About

Pizza Restaurant

Location

Pizza Factory
5978 Washington 291, Nine Mile Falls, WA
99026, United States

Hours

Reviews

3.9
232 reviews
5 stars
122
4 stars
46
3 stars
23
2 stars
10
1 star
31

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the pizza for its taste and quality, with many highlighting fresh ingredients and good flavor.

Service Issues

Several reviews mentioned poor service, including long wait times, incorrect orders, and rude staff interactions.

Pricing Concerns

Many customers felt the prices were too high for the quality and portion sizes, leading to dissatisfaction.

Management Problems

Reviews indicated issues with management, including poor staff training and inadequate handling of customer complaints.

Atmosphere

The restaurant was noted for its cleanliness and friendly atmosphere, although some customers experienced a lack of greeting from staff.
  • AM
    Arnold Matrix
    Nov 18, 2025
    5.0
    Went here a month ago. It is a great place to go to get out of the big city. We had the buffet. It was absolutely the best. You want to get that belly full of diffrent pizzas than get the buffet.
  • PF
    paul felch
    Nov 9, 2025
    5.0
    This pizza factory by far the best one Always great pizza always great calzones and always done when they tell you it'll be done Great service
  • RW
    Robert Wixom
    Nov 4, 2025
    3.0
    The food was great and the people I talked to were awesome but there was some random named Tina the didn’t cut my Pizza right. Like the bread just didn’t separate. Disgraceful.
  • KF
    Kj Farris
    Sep 9, 2025
    2.0
    Our neighborhood deserves better!!! The new ownership is great. Pizza is finally half decent. Buuuuut it still costs and arm and leg and it's an average 2+ hours for delivery less than a mile away. That's no good!
  • TB
    Taylor Bunnis
    Sep 8, 2025
    5.0
    What a wonderful pizza place! We were traveling and stopped to see local family and this will be a tradition for us now! My husband and I have been wanting a truly good pizza for a long time now. Every part was wonderful. Cheese to toppings ratio, the flavor and quality of ingredients and the service was all exceptional. I’m typically a harsh critic of food but please take my word for it and support this business, you will not regret it!