Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and frequent order inaccuracies.
Food Quality
Many reviews mentioned issues with food quality, such as cold or stale items, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including foul odors and dirty tables.
Staff Attitude
Customers expressed dissatisfaction with staff attitudes, describing them as unhelpful, dismissive, or rude.
Management Issues
Reviews highlighted poor management practices, including failure to address customer complaints and inadequate staff training.
MM
Marshall Monzingo
Nov 15, 2025
1.0
Terrible service, false advertising things they aren't selling there. I simply asked for two sausage mcmuffins and they couldn't even get that right.
EN
Eshe Namsaraev
Nov 6, 2025
1.0
The old lady who works here and speaks Spanish is very rude and unprofessional. She has no manners at all. Terrible customer service — she shouldn’t be working with people. Many people complain about it, as I understand it.
AM
Ashley Moore
Oct 31, 2025
5.0
Friendly staff, very polite. Every time I use drive thru, fast and efficient. I bought some breakfast and dinner here. Good experience with the service and food! Good job
CZ
Cheri Ziebart
Oct 26, 2025
3.0
Standard fast food
WG
William Geary
Oct 17, 2025
1.0
I tried to give this place a chance. I’ve been going to this McDonalds for many years now, and they’ve been alright for a while but then more recently.. anytime I had an issue, I was treated like it was my fault, and was accused of lying on multiple occasions.
The events leading up to this review are as follows..
I ordered a chicken spicy deluxe meal, and I added cheese to my sandwich. Not only did my fries come out room temperature and soggy, but the cheese was forgotten. I called the store once I realized, and was told to come in to get the replacement sometime in the next couple days(if not now). So I agreed to stop by sometime.
The next day, I was feeling like having some Mcd breakfast but that manager was not working. I thought, it will be fine I can come in later for the free replacement already promised. As the manager who made the promise over the phone doesn’t come in till later.
It was not fine. One of my hash browns was forgotten and when I went back to ask about it, I was met with hostility, and automatically assumed I was lying. The lady said “well I know I put it in there”. Handed me a hash brown and said “okay have a good day” and walked away. Both said in a very condescending tone. Well obviously you didn’t put the 2nd hash brown in the bag, and forgot about it, or one of the employees got hungry while walking it out to me. Regardless, I felt very disrespected, when all I wanted was the food I ordered. The solution was so simple and it became a huge deal.
I’m not the only one who feels this way. Multiple friends of mine have had similar issues with the same employee.
When you screw up an order, a good business would do what they could to make it right. Not snap back with an attitude and assume they are lying.
Yes, the manager did offer to remake my food, which was nice. And I got my replacement hash brown.
But I don’t feel welcome at this restaurant. At all.
I won’t be back to this location and I’m considering reaching out to corporate because I haven’t felt this mistreated by a business, ever.
What are the regular hours of operation for the McDonald's in Newcastle, WA?
The McDonald's in Newcastle is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 6:00 AM to 11:00 PM.
What delivery services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I place an order for delivery or pickup from this McDonald's?
You can place an order online via https://mcdonalds.order.online/business/-5579 or use the McDonald's mobile app available on Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's offers drive-thru service.
Are there any nearby coffee shops around this McDonald's?
Yes, nearby coffee shops include KJ's Cup O' Joe and ampm, where customers can enjoy a variety of coffee options before or after visiting McDonald's.
What financial services are located near this McDonald's?
Chase Bank and Chase ATM are nearby, providing convenient banking and ATM services for customers visiting McDonald's.
Are there any local libraries close to the McDonald's in Newcastle?
Yes, the Newcastle Library and KCLS Newcastle Library are nearby, offering community resources that customers might visit before or after dining.
What kinds of services and businesses are near this McDonald's?
Nearby businesses include Service King Collision Repair, ADHD Thrive Institute, Orthodontic Excellence, and several restaurants like Subway and Yea's Wok, offering a variety of options for shopping, health, and dining around the McDonald's location.