McDonald's

3.3
754 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13049 Newcastle Way, Newcastle, WA
98056, United States

Hours

Reviews

3.3
754 reviews
5 stars
235
4 stars
170
3 stars
128
2 stars
63
1 star
158

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and frequent order inaccuracies.

Food Quality

Many reviews mentioned issues with food quality, such as cold or stale items, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including foul odors and dirty tables.

Staff Attitude

Customers expressed dissatisfaction with staff attitudes, describing them as unhelpful, dismissive, or rude.

Management Issues

Reviews highlighted poor management practices, including failure to address customer complaints and inadequate staff training.
  • MM
    Marshall Monzingo
    Nov 15, 2025
    1.0
    Terrible service, false advertising things they aren't selling there. I simply asked for two sausage mcmuffins and they couldn't even get that right.
  • EN
    Eshe Namsaraev
    Nov 6, 2025
    1.0
    The old lady who works here and speaks Spanish is very rude and unprofessional. She has no manners at all. Terrible customer service — she shouldn’t be working with people. Many people complain about it, as I understand it.
  • AM
    Ashley Moore
    Oct 31, 2025
    5.0
    Friendly staff, very polite. Every time I use drive thru, fast and efficient. I bought some breakfast and dinner here. Good experience with the service and food! Good job
  • CZ
    Cheri Ziebart
    Oct 26, 2025
    3.0
    Standard fast food
  • WG
    William Geary
    Oct 17, 2025
    1.0
    I tried to give this place a chance. I’ve been going to this McDonalds for many years now, and they’ve been alright for a while but then more recently.. anytime I had an issue, I was treated like it was my fault, and was accused of lying on multiple occasions. The events leading up to this review are as follows.. I ordered a chicken spicy deluxe meal, and I added cheese to my sandwich. Not only did my fries come out room temperature and soggy, but the cheese was forgotten. I called the store once I realized, and was told to come in to get the replacement sometime in the next couple days(if not now). So I agreed to stop by sometime. The next day, I was feeling like having some Mcd breakfast but that manager was not working. I thought, it will be fine I can come in later for the free replacement already promised. As the manager who made the promise over the phone doesn’t come in till later. It was not fine. One of my hash browns was forgotten and when I went back to ask about it, I was met with hostility, and automatically assumed I was lying. The lady said “well I know I put it in there”. Handed me a hash brown and said “okay have a good day” and walked away. Both said in a very condescending tone. Well obviously you didn’t put the 2nd hash brown in the bag, and forgot about it, or one of the employees got hungry while walking it out to me. Regardless, I felt very disrespected, when all I wanted was the food I ordered. The solution was so simple and it became a huge deal. I’m not the only one who feels this way. Multiple friends of mine have had similar issues with the same employee. When you screw up an order, a good business would do what they could to make it right. Not snap back with an attitude and assume they are lying. Yes, the manager did offer to remake my food, which was nice. And I got my replacement hash brown. But I don’t feel welcome at this restaurant. At all. I won’t be back to this location and I’m considering reaching out to corporate because I haven’t felt this mistreated by a business, ever.

Frequently Asked Questions About McDonald's

What are the regular hours of operation for the McDonald's in Newcastle, WA?

The McDonald's in Newcastle is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 6:00 AM to 11:00 PM.