Subway

Reviews

• AR

  Alexis Rojas

  1 day ago
  1.0
  To Whom It May Concern, I am writing to formally express my dissatisfaction with a recent experience at your location involving both the quality of my order and the handling of my follow-up concerns. I ordered a steak philly flatbread and specifically requested “less” vegetables. I want to be clear that “less” does not mean nearly none. What I received instead was a sandwich with only one or two strands of vegetables total, which is not a reasonable interpretation of that request. It felt less like an attempt to accommodate my preference and more like the order was made carelessly or without basic consideration for quality and balance. A sandwich should still resemble the item being ordered, even with modifications. Beyond the food itself, the customer service experience that followed was equally frustrating. When I called the store to address the issue and request to speak with a manager, I was informed that the staff did not know the manager’s schedule. I was told her name is Hailey and that she works across multiple locations, but no one could provide clarity on when she would be available or how I could reliably reach her. From a customer standpoint, that lack of structure is concerning. Customers should have a clear and consistent way to escalate issues when something goes wrong. Not having access to a manager’s schedule—or any clear communication about when leadership is available—creates a breakdown in accountability. Additionally, I was told there is no posted schedule available for the upcoming weeks. My understanding is that in many parts of Washington State, especially in certain jurisdictions, there are expectations around predictable scheduling and advance notice for employees. While I understand there may be nuances depending on location and company policy, the lack of any visible or known schedule raises concerns about organization and compliance. At the end of the day, I’m not just frustrated about a sandwich. I’m frustrated by what feels like a lack of attention to detail, poor communication, and no clear path to resolve issues when they arise. These are fundamental parts of running a business that serves the public. I would appreciate a response addressing: - How this situation will be corrected moving forward - How customers can reliably reach a manager when needed - What steps are being taken to ensure better quality control with food preparation I am not looking for excuses—I am looking for accountability and improvement. Sincerely, Lexusnottoyota
• KS

  Kathryn Seymour

  3 days ago
  5.0
  Very nice staff. Great service. Wonderful food.
• TK

  Trevor Kirby

  Jan 26, 2026
  3.0
  Food was good. Customer service was good. The only thing I had a problem with was that the employee that helped me had a HUGE open scab on the top of their head. Maybe from picking at a dry scalp? Idk, but they were not wearing a hairnet and only had a visor on which made the open wound visible. Seemed like a nice person, but that was a little gross. 1/15/26
• CV

  Cristina Villalta

  Jan 8, 2026
  1.0
  To the guy working today, I’m sorry that you had to clock in and let your attitude out on my poor sandwich. If you don’t like customer service don’t do it ! 01/08/2026 I still hope you have a good day.
• RC

  Regan Canfield

  Nov 27, 2025
  4.0
  Please add more than two tomatoes to a 6”. Thank you