Dairy Queen Grill & Chill

Reviews

• TC

  Tianna Castillo

  Jan 3, 2026
  1.0
  I am beyond disappointed with the way my husband was treated at this Dairy Queen in Moses Lake. My husband went in to pick up our order and clearly said, “Hi, I have an order for Tianna.” The cashier looked at him and immediately said to another employee, “Carlos! I need your help, He doesn’t speak English.” This assumption was made solely based on his skin color. My husband speaks English fluently and clearly. When I personally went inside to speak to the manager, they tried to excuse it by saying he was “mumbling,” which is absolutely false. During the conversation, the cashier then said, “Well many of them come in and don’t speak English.” That comment alone shows clear racial profiling. In the middle of him saying that the manager raised his hand up signaling and shushing him to stop speaking. When I asked for names, the manager refused. When I asked for the corporate number, I was given an incorrect phone number, and still No accountability, no apology. If it was really all a misunderstanding, like they wanted to play it off as, all they would have had to do is apologize, take accountability. Do better! This experience was disrespectful, racist, and unacceptable. Corporate needs to address this location immediately.
• MI

  Mike OFallon II

  Dec 31, 2025
  5.0
  Got to love dairy Queen
• LW

  Leon Williams

  Dec 22, 2025
  1.0
  It was my son's birthday and I had ordered a custom blizzard cake 2 days in advance. When I came to pick it up, the two employees just looked at each other with a confused look. Shortly after I found out that no one had made it and I had to resort to buying a normal cake which was disappointing.
• DN

  Deez Nut

  Nov 24, 2025
  1.0
  So terrible they messed up all the time it’s supposed to be a fast food, but it’s really not in Moses Lake. They are slower than a turtle never again.
• LG

  Larayia Glover

  Nov 20, 2025
  1.0
  I was so dissatisfied with everything. I went October 28th around dinner time and it was all bad. First the employee working drive through was very disrespectful. I understand if you have had a bad day but you should not be working the registers where customers service is priority. I also asked for my food to be made fresh and she had a smart remark “it’s always made fresh” and in fact was not. My fries were cold and mushy, my chicken strips were very small and I asked for ranch, they gave me gravy. I had to air fry my fries. I had also asked for an additional side or ranch that I did not receive and they charge😂 I was so disappointed and frustrated I’m never going back here again!

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