Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1117 S Pioneer Way, Moses Lake, WA
98837-2358, United States
Hours
Reviews
3.8
962 reviews
5 stars
422
4 stars
229
3 stars
120
2 stars
46
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews indicate poor customer service, with staff being unresponsive, rude, and inattentive to customers.
Food Quality
Many customers reported receiving cold or poorly prepared food, with complaints about incorrect orders and unsatisfactory meal quality.
Cleanliness
The establishment has been criticized for being dirty, with unclean dining areas and unsanitary conditions noted by several customers.
Long Wait Times
Customers frequently mentioned long wait times in both the drive-thru and inside the restaurant, often leading to frustration.
Mixed Experiences
While some customers praised the food, particularly the Blizzards, many expressed disappointment with the overall experience, indicating inconsistency in service and quality.
- LGLarayia Glover4 days ago1.0I was so dissatisfied with everything. I went October 28th around dinner time and it was all bad. First the employee working drive through was very disrespectful. I understand if you have had a bad day but you should not be working the registers where customers service is priority. I also asked for my food to be made fresh and she had a smart remark “it’s always made fresh” and in fact was not. My fries were cold and mushy, my chicken strips were very small and I asked for ranch, they gave me gravy. I had to air fry my fries. I had also asked for an additional side or ranch that I did not receive and they charge😂 I was so disappointed and frustrated I’m never going back here again!
- KKKingStarSep 19, 20251.0Coming here you really notice the big difference since the owner change. The employees dont care and dont interact well with customers. Took forever to get our blizzards and noticed alot of fooling around. Would suggest the owner to get the employees some customer service training
- AAAlexis Abrahams-LittleSep 8, 20251.0Always cold. No matter if I am sitting down to eat or taking away.
- DHDylan HansenSep 7, 20251.0Pretty sad to see the place going down like this last few visits the food is always cold. Ever since new owners saff are less friendly and don't seem to care about quality control been going to this location my whole life. 16 dollars is alot for cold food
- VKVesemir KhaineAug 30, 20255.0Best burgers & fries and best desserts
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Moses Lake offer?
They offer soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the opening hours of Dairy Queen Grill & Chill in Moses Lake?
The restaurant is open daily from 10:00 AM to 12:00 AM (midnight).
Does Dairy Queen Grill & Chill provide any family-friendly services?
Yes, they offer booster seats, high chairs, outdoor seating, restrooms, WiFi, drive-thru service, and are welcoming to children and families.
Can I order from Dairy Queen Grill & Chill in Moses Lake online?
Yes, you can place pickup orders through their official online ordering page.
Where is Dairy Queen Grill & Chill located in Moses Lake?
It is located at 1117 S Pioneer Way, Moses Lake, WA 98837-2358, USA.
Are there any nearby bakeries around Dairy Queen Grill & Chill in Moses Lake?
Yes, nearby bakeries include Franz Bakery Outlet and Snyder's Bakery, great places to grab fresh baked goods before or after your Dairy Queen visit.
If I am visiting Dairy Queen Grill & Chill, where can I find automotive services nearby?
Nearby automotive services include Ford of Moses Lake, Bud Clary Ford of Moses Lake, Bud Clary Honda of Moses Lake Service Center, and Bud Clary Auto Group for vehicle purchases and repairs.
Are there any financial or insurance service providers close to Dairy Queen Grill & Chill?
Yes, you can find several insurance agencies like Farmers Insurance, Basin Pacific Insurance, and Nationwide Mutual Insurance Company nearby, as well as financial services like Evergreen Home Loans and Integrity Wealth Advisors.
Is there seating available both indoors and outdoors at Dairy Queen Grill & Chill?
Yes, the location offers both indoor and outdoor seating, along with WiFi and restrooms for customer convenience.
Does Dairy Queen Grill & Chill offer any exclusive deals or rewards for customers?
Yes, customers can download the Dairy Queen app for exclusive deals and participate in mobile ordering and rewards programs.