Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Several customers expressed disappointment with the texture and quality of new menu items, particularly the steak nuggets and bacon ranch mac and cheese.
Service Issues
Many reviews highlighted slow service, incorrect orders, and rude staff, indicating a consistent problem with customer service.
Cleanliness
Multiple customers reported unsanitary conditions in the restaurant, including dirty floors and unclean dining areas.
Positive Experiences
Despite the issues, some customers praised the friendly staff and good food, noting positive experiences at certain locations.
CW
christian willis
Dec 31, 2025
1.0
It’s an Arby’s. If you like disappointment then this is the place for you!!
MW
Mike Wells
Dec 9, 2025
4.0
I like the Arby Sandwiches but the new Steak Nuggets should not have been released. The dry crumbly texture was very disappointing, (are they ground up and reformed?), when all of the other Arby Meats are so moist. Anyway we just sampled them and all of us felt the same way. Hopefully we just got a bad batch but I won't try them again.
KK
Kimberly Lantzy KimberlyL
Nov 15, 2025
5.0
Tried Arby’s steak bites and… they’re a bit of a letdown. The flavor is fine, but the texture really throws things off. Instead of being juicy or tender, they come off dry and kind of mealy. You don’t get that satisfying bite you expect from something advertised as “steak.”
They’re not awful, but they’re definitely not something I’d go out of my way to order again. If Arby’s could improve the moisture and texture, they’d be a much stronger menu item—right now they feel more like an underwhelming, expensive snack that I gave to the dogs than anything worth craving.
RL
Robert Lougee
Sep 21, 2025
3.0
Decent food and service. Clean restaurant.
KK
Kim
Aug 19, 2025
5.0
Good food, all sorts of varieties to choose from. Service sucks n they r rude as heck.