At Papa Johns Pizza in Mill Creek, WA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Mill Creek pizza for any occasion. Call us for pizza delivery in Mill Creek or stop by 15704 MILL CREEK BLVD for carryout to order the best pizza in Mill Creek, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rudeness from staff and management, lack of professionalism, and failure to address complaints.
Food Quality
Many customers reported issues with food quality, including undercooked pizzas, wrong orders, and unsanitary conditions.
Delivery Issues
Several reviews mentioned problems with delivery, such as late arrivals, incorrect deliveries, and poor communication regarding order status.
Staff Behavior
Customers frequently noted unprofessional behavior from staff, including rudeness and lack of attention to customer needs.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as the quality of certain menu items.
MP
Martin Peralta
1 day ago
1.0
Orders take too long and there weren't any other orders to say they were delayed because of it, I don't recommend it.
DB
David Banh
2 days ago
1.0
This location loves to fast track the app and say the order is ready but upon picking up they’ll say it’s in the oven it’ll be another 20 minutes. Don’t recommend
BC
Brandy Cameron
Aug 23, 2025
1.0
Absolute worst customer service ever!!
Do not waste your time and money!
PP
Penny
Aug 17, 2025
1.0
This place is absolutely and completely disgusting. I walked out without even picking up my order as they were making everything with their bare hands.
LO
Leslie Olson
Aug 3, 2025
1.0
We placed an order on-line at 3pm for 5pm delivery. This was for a family gathering. We prepared other food at home to meet dietary needs. The delivery did not show at 5. We called to check the order and after being bounced from a rude cashier to a rude GM (Tyler) we drove to pick up the order. We were told the "system was down" but we went to place an order on line to test and they were taking orders. We picked up our pizzas at 5:35PM. We requested a refund and was told "the system is down". We should have been asked our contact info, been given an apology and a follow up refund could have been offered for when the system was available. Instead we were told Tyler was in "on his day off". When we asked for the PIC, he said "there is no-one higher than me". While asking for a refund, the cashier repeatedly inserted herself into the conversation and used the "f"-word. The lack of professionalism was astounding. Our door-dash driver arrived at 5:40 to pick up the pizzas. These had to have been ready 1 hr. By the time we got home all our food was 1.5 hours sitting. We advise others to avoid!