At Papa Johns Pizza in Mill Creek, WA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Mill Creek pizza for any occasion. Call us for pizza delivery in Mill Creek or stop by 15704 MILL CREEK BLVD for carryout to order the best pizza in Mill Creek, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rude staff interactions and unprofessional management responses.
Order Accuracy
Many customers reported issues with incorrect orders and missing toppings, leading to dissatisfaction.
Delivery Issues
Customers frequently experienced delays in delivery and problems with order tracking, contributing to frustration.
Food Quality
Several reviews mentioned declining food quality, including undercooked or overcooked pizzas and unsatisfactory toppings.
Positive Staff Interactions
Despite negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
TB
Ty Burns
Dec 31, 2025
4.0
It’s a good grab and go pizza. Just quick and a mediocre pizza. Nothing super special about it but it’s a good slice. Usually our go to for last minute dinner option. Staff has always been nice when we go in.
LC
Leslie C
Dec 30, 2025
1.0
My pizza was undercooked. I called to see if I could come back and some girl named Meadow answered the phone…. Completely rude. Did not offer me a replacement and questioned my concern. This is not the first time I have a bad experience with this worker. I used to enjoy coming here. Will no longer be coming back.
HF
H. Flyer
Dec 27, 2025
1.0
I ordered a Garden Fresh Veggie pizza, but when I got home it was missing some veggie toppings, and the toppings that were included were extremely light and mostly confined to the center of the pizza. It looked more like a cheese pizza rather than a Garden Fresh Veggie pizza.
I called the store and spoke with the manager, Kieana, who stated they are running low on vegetables due to the holidays and are rationing toppings on pizzas. She indicated this is their policy and did not seem to understand why this was an issue to me. She further highlighted I was the first one to call about this. When I suggested they should stop selling a pizza they cannot properly make, she responded they can't do that as they are in the business of selling pizzas...
The interaction was handled unprofessionally and arrogantly. No refund or compensation was offered, nor did I ask for one. Nor I desire one at this point.
I believe it is more important for other potential customers to be aware of the rationing practice at Papa John's.
After this experience, they have definitely lost a regular long-term customer!
MT
Mindless Traveler
Dec 26, 2025
3.0
I have ordered from this location twice now and twice they have messed up my pizza
DB
David Banh
Nov 22, 2025
1.0
This location loves to fast track the app and say the order is ready but upon picking up they’ll say it’s in the oven it’ll be another 20 minutes. Don’t recommend