Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
730 reviews
5 stars
255
4 stars
146
3 stars
125
2 stars
47
1 star
157
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items.
Customer Service
Numerous reviews highlighted rude and unhelpful staff, particularly management, leading to a negative experience.
Cleanliness
While some customers noted cleanliness, others reported dirty restrooms and unsanitary conditions.
Food Quality
Food quality was inconsistent, with complaints about cold or improperly cooked items, though some praised the freshness of certain menu items.
Service Speed
Service speed varied, with some customers experiencing long wait times despite low traffic.
- RFRachel FlynnNov 3, 20251.0Order was very wrong, even though the receipt was correct. Everything was cold and had either been sitting out for a very long time or they haven't changed their oil in a very long time, it tasted disgusting.
- RAReal Estate AgentNov 1, 20251.0I live on Mercer Island. Went to get coffee and a hash brown this morning and this worker was beyond rude. When I drove up to the window he didn’t acknowledge me, he didn’t ask me if I wanted a receipt and did not look at me even tho I kept saying excuse me. Maybe it’s because I’m black. I drove up in a Mercedes classy not trashy and I guarantee you he doesn’t live on this island. So sickening. And for lunch me and my attorney went to Crawlspace to eat. The prices and customer service are excellent there
- RGRay GrandstaffOct 18, 20253.0They will get my order correct 2 of 5 times.
- KKKissable KittenSep 13, 20253.0Ordered a sweet tea. It was actually listed on receipt. Everything else on the receipt I received however, the drink that I got is definitely not sweet tea. I don’t know what the heck it is but it’s gross. Unfortunately, since I am not a big drinker on coffee, especially not this kind it will be going in the trashof since I don’t travel and I can’t really go to get it fixed
- IDIt's A Rap DudeSep 10, 20251.0Absolute worst McDonald’s around: rudest staff
Frequently Asked Questions About McDonald's
What are the regular business hours of McDonald's at 2807 78th St SE, Mercer Island?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available every day from 6:30 AM to 10:30 PM.
Does this McDonald's location have a drive-thru service and what are its hours?
Yes, the drive-thru is open daily from 6:00 AM to 11:00 PM.
What payment options are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What pickup and delivery services does this McDonald's offer?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order from McDonald's at this location using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store.
Where can I find the full menu of this McDonald's online?
The full menu is available at https://www.mcdonalds.com/us/en-us/full-menu.html.
Are there any nearby fitness centers close to this McDonald's?
Yes, nearby fitness options include Crossfit, Mercer Island CrossFit Gym, Mercer Island Stairs, and Technique Pilates & Fitness.
Can I find banking services near this McDonald's?
Yes, U.S. Bank, US Bank, U.S. Bank ATMs, and Western Union money transfer services are nearby for your banking needs.
What other dining options are available near this McDonald's?
Nearby restaurants include Seven Stars Restaurant (Chinese cuisine), Phat 12 Island Broiler (barbecue and burgers), and Sushi Joa Restaurant (Japanese cuisine).