Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, including cold items, missing ingredients, and poorly prepared meals.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and messy dining areas.
Ordering Experience
The transition to kiosk ordering was met with frustration, as many customers felt it was impersonal and inefficient.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their kindness and helpfulness.