Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
1,241 reviews
5 stars
519
4 stars
309
3 stars
195
2 stars
91
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior, particularly from management.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Food Quality
While some enjoyed the food, there were consistent complaints about cold or poorly prepared items, including melted ice cream and old burgers.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
Service Speed
Customers frequently noted slow service times, both in the drive-thru and inside the restaurant, contributing to a negative experience.
- MMMallory Madsen6 days ago3.0The lady at the drive through windows gave me an attitude, and told me to wait after she said " how can I help you?"
- LLLorraineDec 31, 20251.0The worst "manager" ever! I see now there are similar complaints on here. This evening, i went through drive-thru to order a Peanut Buster Parfait with extra hot fudge. I've ordered this for years with no issues, even in the summer. They made it, and it sat on the counter, melting while the car in front was waiting for food. When I got my one item, it was quite melted. I took the lid off and it poured out all over my lap. When I called to speak with manager, she blamed ME for ordering extra hot fudge. I explained the intent of my call was to let them know there was a problem, so training could happen. She continued to blame me, telling me not to order the extra hot fudge on the side or not order it at all. Response to your CS team: You and your manager clearly do NOT want anyone's feedback, orherwise, she'd be fiired or you'd train your employees. Do not say you want customer feedback, when there have been several complaints similar to mine. Either this is the same "manager" or your company can't seem to hire nice people who care about excellent customer service.
- EEEd EdwardsDec 30, 20255.0Great place for quick bite always fond of chicken strips with gravy an veteran discount ask !
- AGAnnette GaastelumDec 14, 20251.0Our visit to Dairy Queen was extremely disappointing due to the poor customer service we received. The drive-thru employee, Aday, had a terrible attitude and provided no sense of professionalism or basic courtesy. Because of this, I requested to speak with a manager, hoping the situation could be resolved. Unfortunately, the manager was even worse. Instead of attempting to de-escalate the situation or offer a solution, she repeatedly asked, “What do you want me to do?” in a rude and dismissive manner. There was no effort to listen, take accountability, or resolve the issue. Customer service should be about respect and problem-solving, especially when concerns are brought forward calmly. This experience showed a complete lack of both. I am very disappointed and will think twice before returning to this location.
- ASAnton StetnerDec 1, 20255.0We prefer this DQ over the other one in town. We have been going here since it opened.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats can I find at Dairy Queen Grill & Chill in Marysville?
Dairy Queen Grill & Chill offers classic fast-food items like burgers and fries, along with soft-serve ice cream, signature shakes, and Blizzard® Treats.
What are the opening hours of Dairy Queen Grill & Chill in Marysville?
The store is open Monday to Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:00 PM.
Does the Dairy Queen in Marysville offer drive-thru service?
Yes, this Dairy Queen location has a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill in Marysville family-friendly and accessible for children?
Yes, it is family-friendly, welcomes kids, and provides booster seats, high chairs, and wheelchair accessibility.
Can I order food online from Dairy Queen Grill & Chill in Marysville?
Yes, you can place your order online for pickup via their website at DairyQueen.com.
Does this Dairy Queen location have outdoor seating and free WiFi?
Yes, it offers outdoor seating and free WiFi for customers.
Which nearby fitness and activity centers can I visit around Dairy Queen in Marysville?
Anytime Fitness gym and USTA Martial Arts-North Marysville are nearby if you want to work out before or after enjoying your meal.
Are there convenient stores or gas stations close to Dairy Queen Grill & Chill?
Yes, Skippers convenience store and Shell gas station with car wash services are located nearby for quick stops during your visit.
What nearby dining options are available around Dairy Queen in Marysville?
You can find Jet City Pizza, Papa John's Pizza, Kami Teriyaki, Tres Hermanos Mexican Restaurant, and Gyro One Mediterranean Grill close by for variety in dining choices.
How can nearby beauty and wellness places enhance my visit to Dairy Queen in Marysville?
You can enjoy services at nearby salons like US Nails & Spa, Cuts R Us LLC, T Nail Lounge, and Solid Gold Tattoo before or after grabbing a treat at Dairy Queen.