CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Maple Valley is here with warmth and welcome. Panera Bread. Food as it should be.
Details
Dine-inAvailable
DeliveryAvailable
TakeoutAvailable
Curbside pickupNot available
Drive-throughAvailable
Location
Panera Bread
26535 Maple Valley Black Diamond Rd SE, Maple Valley, WA
Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.
Food Quality
There are frequent complaints about food quality, including small portions, incorrect ingredients, and instances of food safety concerns.
Service Speed
Customers consistently noted long wait times for both drive-thru and in-store orders, often exceeding reasonable expectations.
Customer Experience
While some reviews praised friendly staff and good service, many others highlighted poor customer service and a lack of staff training.
Pricing Concerns
Several customers expressed dissatisfaction with high prices relative to the quality and portion sizes of the food.
PA
Prashant Aneja
Jan 2, 2026
4.0
This Panera Bread location is a cozy and inviting spot to enjoy coffee and a sandwich. As a regular customer, I’ve spent a lot of time here and have noticed a positive difference since the new management and team came on board. The staff are now much more attentive and friendly, which really enhances the overall experience. If the management continues to prioritize excellent service and customer care, this location will easily become one of my favorites.
AC
Annalise Clark
Jan 1, 2026
5.0
Went in recently not knowing what to get the cashier I think named reed was super helpful with some suggestions, helped me find my new favorite order!! This location has great service!
MM
M
Dec 16, 2025
5.0
Really enjoyed the seasonal chicken salad. The vinegratte dressing was very tasty and the beet strips added the perfect crunch.
AA
Aaron Archer
Dec 10, 2025
3.0
I have never been a super-fan of Panera, but I also haven't been here more than a handful of times.
This is just my take, but I can't really say Panera is worth my time. There are usually craft sandwiche shops near by and they are usually better for about the same price.
EH
EJ HB
Nov 2, 2025
1.0
Our orders are never correct at this location. Today we decided to keep it simple and just order bagels, even though they only had a few options available. The cinnamon crunch bagel we received was completely flat, like a slice of bread. They had to cut it by hand because it wouldn’t fit in their slicing machine. The cream cheese also had a grainy texture and an off flavor. We ended up throwing everything away after spreading it on the bagels.
At this point, we don’t even bother complaining anymore because nothing ever changes. In the past, they’ve said they’d send a gift card as an apology, but it never arrived. We used to love Panera, but this location has become consistently disappointing. Every six months or so, we give them another chance, and every time, there’s another issue. Really unfortunate.