Panera Bread

3.5
450 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Maple Valley is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
26535 Maple Valley Black Diamond Rd SE, Maple Valley, WA
98038, United States

Hours

Reviews

3.5
450 reviews
5 stars
187
4 stars
80
3 stars
40
2 stars
44
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

There were numerous complaints about food quality, including small portions, incorrect ingredients, and instances of food poisoning.

Pricing Concerns

Many customers felt that the prices were too high for the quality and quantity of food received.

Staff Performance

Feedback indicated inconsistent staff performance, with some employees providing excellent service while others were described as rude or inattentive.

Menu Availability

Customers expressed frustration over the unavailability of menu items, particularly bread options, which are essential to the brand.
  • EH
    EJ HB
    Nov 2, 2025
    1.0
    Our orders are never correct at this location. Today we decided to keep it simple and just order bagels, even though they only had a few options available. The cinnamon crunch bagel we received was completely flat, like a slice of bread. They had to cut it by hand because it wouldn’t fit in their slicing machine. The cream cheese also had a grainy texture and an off flavor. We ended up throwing everything away after spreading it on the bagels. At this point, we don’t even bother complaining anymore because nothing ever changes. In the past, they’ve said they’d send a gift card as an apology, but it never arrived. We used to love Panera, but this location has become consistently disappointing. Every six months or so, we give them another chance, and every time, there’s another issue. Really unfortunate.
  • LB
    L B
    Oct 25, 2025
    1.0
    This is a review for the rip off that all Panera Breads have become. I had forgotten to bring a water bottle for the gym and needing hydration, I went to Panera next door to grab one. They were out of water so I selected a relatively small bottle of flavored green tea. No prices were displayed but I figured it couldn’t be more than $5 considering the small size. Wrong! They rang it up and it cost $10 DOLLARS. And then they had the nerve to flash a tip request screen. Massive rip off. Panera’s food has been on a steady decline in quality and equally steady increase in price so I hadn’t been to one in a while before this. I should have just walked out. But, lesson learned. I will not be darkening the door of any Panera in the future.
  • MO
    Myk Oleary
    Oct 5, 2025
    5.0
    Always a great experience at this branch.
  • BH
    Beth Hudson
    Oct 2, 2025
    3.0
    I had to bag my rapid pick-up order. Is that a thing now?
  • AS
    Alison Shadwick
    Sep 24, 2025
    1.0
    Awful waited over 25 minutes in the drive through line. Learn to do what other drive thrus do and ask people to wait in a stall

Frequently Asked Questions About Panera Bread

Does Panera Bread Maple Valley accept reservations?

No, Panera Bread Maple Valley does not accept reservations.

What are the operating hours for Panera Bread Maple Valley?

Panera Bread Maple Valley is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.