Dairy Queen Grill & Chill

3.8
480 reviews
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Business Details

23924 SE Kent Kangley Rd, Maple Valley, WA
98038-6897, United States
(425) 432-6005
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
23924 SE Kent Kangley Rd, Maple Valley, WA
98038-6897, United States

Hours

Reviews

3.8
480 reviews
5 stars
202
4 stars
123
3 stars
70
2 stars
34
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service and issues with order accuracy, with some employees displaying a lack of attentiveness and friendliness.

Food Quality

While many customers enjoyed the ice cream and some food items, there were numerous complaints about cold or poorly prepared food, as well as inconsistency in portion sizes.

Cleanliness

Several reviews mentioned cleanliness issues, including flies in the restaurant and unclean dining areas, which detracted from the overall experience.

Staff Attitude

There were multiple reports of rude or unhelpful staff, contributing to a negative customer experience.

Operational Issues

Customers expressed frustration with inconsistent hours of operation, including early closures and long wait times, particularly during busy periods.
  • CC
    cacheingcants
    Sep 27, 2025
    3.0
    I’ve been here several times. Service is okay, though usually slow. Employees are nice, but a decent amount seem to only care the bare minimum. The interior is clean, but has an older appearance.
  • 66
    67TuJo76
    Sep 20, 2025
    2.0
    First time visitor and will say this, seems like there were more flies in the restaurant than people. And when ordering our food, cashier appeared to be more into her conversation with the workers than us - and we stood right in front of her. Food was good but service can definitely be better, she walked away after we paid and did not say a word. We asked if that was it for us and she said from across the way, ‘you can take the receipt if you want’. Not exactly how I want to spend my money or my time, our first and last for sure. Really need to do something with the flies tho.
  • ML
    Mia Lynn
    Sep 4, 2025
    4.0
    Everything great but there were some flies
  • JL
    Joseph Lind
    Aug 1, 2025
    5.0
    Best Burgess in Maple Valley
  • MG
    Matt G
    Jul 15, 2025
    2.0
    Not only did you mess up my wife's order the first time we came through, an hour later I came inside because it the DT line orders a double flamethrower with cheese I guess and the girl asked if I wanted cheese. I said yes? As I figured it comes with. Then I read the screen and it says plain double cheese. I missed the double cheese part but I mentioned I didn't want it plain and it sounded like she said it says flame on my side. So I figured she had it. She did not. I didn't have time to stay and fix another error by your tyrant team.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Maple Valley offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, and chicken strip baskets.

What are the usual opening hours for Dairy Queen Grill & Chill in Maple Valley?

The restaurant is open Monday to Thursday from 9:00 AM to 9:00 PM, Friday and Saturday from 9:30 AM to 9:30 PM, and Sunday from 9:30 AM to 9:00 PM.