Mixed reviews on food quality; some enjoyed the cheesesteaks and fries, while others reported poor taste and incorrect orders.
Customer Service
Customer service experiences vary widely; some praised the staff's friendliness and professionalism, while others reported rudeness and poor communication.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Pricing
Many customers felt the prices were too high for the quality and portion sizes of the food.
Cleanliness and Safety
Concerns raised about cleanliness and food safety, including hair found in food and unsanitary conditions.
CC
Curtis
Jan 20, 2026
5.0
The food here is delicious, the atmosphere is great for family and friends outings, but most importantly the professionalism of the manager Francisco is beyond. He makes good suggestions, is polite and prepared the order very promptly. Thank you Francisco. This gentleman needs a raise or promotion for the hard work he contributes to the establishment
SA
Seniha Altun
Jan 13, 2026
3.0
I always get my food here and I love their sandwiches. This time I ordered a large chicken California sandwich, but unfortunately, one side of the bread was completely empty, and the other side only had chicken, sauce, lettuce, and tomatoes. Normally, a large sandwich should be full on both sides. I paid $14 for this, but I feel like I wasted my money. My advice to you is to check the package after you receive it to make sure there are no missing ingredients.
IM
Ikhal Media
Dec 16, 2025
1.0
I had a really bad experience today, the took 40 minutes to get my order, and when I got it, it had no meat on it, been eating on this place a couple times per month, this one was really disappointing, just consider other places
BE
Ben Ellis
Nov 23, 2025
5.0
Best customer service. Workers went above and beyond to correct a small error in my order and they were incredibly professional about it. They surpassed my expectations and I will definitely be coming back to eat here in the future!
HH
Harley Hodge
Nov 15, 2025
1.0
The team here is rude and beyond lacking in customer service- we were placing an order on the kiosks because no one was coming to help. Apparently this store closes at 8pm on Saturday even though the others are open until 9 or 10 around the area. Well we were checking out at 7:58 and as completed our order and waited for someone to start it(still no one had said anything) - a guy came up a few minutes later and said sorry it’s 8:02 and we are closed. It refunded my card but geez what kind of service is that. I get now why they didn’t come over to help when we came up to place the order but a little communication would have been nice rather than waiting until we were waiting for the food and then cancelling the order. Terrible customer support. Entire team still standing there rather than making the order..
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Alderwood Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer any delivery services as all delivery hours are closed.
Is there a drive-through service available at Charleys Cheesesteaks?
No, the drive-through service is not available since all drive-through hours are closed.
Can I pick up my order at Charleys Cheesesteaks?
Pickup service is currently not available as all pickup hours are closed.
Are takeout orders available at Charleys Cheesesteaks?
No, takeout service is not currently available as the takeout hours are closed every day.
What payment options can I use at Charleys Cheesesteaks?
You can pay using Discover, Mastercard, or Visa credit cards at Charleys Cheesesteaks.
Where is Charleys Cheesesteaks located within Alderwood Mall?
Charleys Cheesesteaks is located at 3000 184th St. SW, Suite 832 in Lynnwood, WA 98037, inside Alderwood Mall.
What nearby stores can I visit for shopping before or after eating at Charleys Cheesesteaks?
Nearby shopping options include Purple - Alderwood Mall, Amazon 4-star, SEPHORA, J.Crew, Helly Hansen, Windsor Fashions, Michael Kors, and many more within Alderwood Mall.
Are there other restaurants near Charleys Cheesesteaks if I want to try different cuisines?
Yes, nearby dining options include The Cheesecake Factory at Alderwood Mall, Wetzel's Pretzels, and Panda Express, offering a variety of desserts, fast foods, and Asian cuisine.
How can nearby Starbucks help enhance my visit to Charleys Cheesesteaks?
After enjoying your meal at Charleys Cheesesteaks, you can visit the nearby Starbucks within Alderwood Mall for coffee or a refreshing beverage, perfect for a relaxing break or meeting spot.
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