Charleys Cheesesteaks

3.7
279 reviews

Business Details

3000 184th St. SW, Suite 832, Lynnwood, WA
98037, United States
(425) 697-3972
https://order.charleys.com/menu/alderwood-mall/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
3000 184th St. SW, Suite 832, Lynnwood, WA
98037, United States

Hours

Reviews

3.7
279 reviews
5 stars
147
4 stars
33
3 stars
19
2 stars
15
1 star
65

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the cheesesteaks and fries, while others reported poor taste and incorrect orders.

Customer Service

Customer service experiences vary widely; some praised the staff's friendliness and professionalism, while others reported rudeness and poor communication.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Pricing

Many customers felt the prices were too high for the quality and portion sizes of the food.

Cleanliness and Safety

Concerns raised about cleanliness and food safety, including hair found in food and unsanitary conditions.
  • CC
    Curtis
    Jan 20, 2026
    5.0
    The food here is delicious, the atmosphere is great for family and friends outings, but most importantly the professionalism of the manager Francisco is beyond. He makes good suggestions, is polite and prepared the order very promptly. Thank you Francisco. This gentleman needs a raise or promotion for the hard work he contributes to the establishment
  • SA
    Seniha Altun
    Jan 13, 2026
    3.0
    I always get my food here and I love their sandwiches. This time I ordered a large chicken California sandwich, but unfortunately, one side of the bread was completely empty, and the other side only had chicken, sauce, lettuce, and tomatoes. Normally, a large sandwich should be full on both sides. I paid $14 for this, but I feel like I wasted my money. My advice to you is to check the package after you receive it to make sure there are no missing ingredients.
  • IM
    Ikhal Media
    Dec 16, 2025
    1.0
    I had a really bad experience today, the took 40 minutes to get my order, and when I got it, it had no meat on it, been eating on this place a couple times per month, this one was really disappointing, just consider other places
  • BE
    Ben Ellis
    Nov 23, 2025
    5.0
    Best customer service. Workers went above and beyond to correct a small error in my order and they were incredibly professional about it. They surpassed my expectations and I will definitely be coming back to eat here in the future!
  • HH
    Harley Hodge
    Nov 15, 2025
    1.0
    The team here is rude and beyond lacking in customer service- we were placing an order on the kiosks because no one was coming to help. Apparently this store closes at 8pm on Saturday even though the others are open until 9 or 10 around the area. Well we were checking out at 7:58 and as completed our order and waited for someone to start it(still no one had said anything) - a guy came up a few minutes later and said sorry it’s 8:02 and we are closed. It refunded my card but geez what kind of service is that. I get now why they didn’t come over to help when we came up to place the order but a little communication would have been nice rather than waiting until we were waiting for the food and then cancelling the order. Terrible customer support. Entire team still standing there rather than making the order..

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular opening hours of Charleys Cheesesteaks at Alderwood Mall?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.

Does Charleys Cheesesteaks offer delivery service?

No, Charleys Cheesesteaks does not offer any delivery services as all delivery hours are closed.

Brand Certified Facts from Charleys Cheesesteaks

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