Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.1
160 reviews
5 stars
56
4 stars
23
3 stars
14
2 stars
14
1 star
53
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some enjoyed the cheesesteaks and fries, while others reported poor taste and food safety issues.
Customer Service
Customer service experiences varied widely, with many complaints about rude staff and poor management, though some praised friendly service.
Pricing
Customers frequently noted that prices were high relative to portion sizes and quality, leading to dissatisfaction.
Cleanliness
Several reviews highlighted cleanliness issues, including hair in food and unsanitary conditions.
Order Accuracy
Numerous customers reported incorrect orders and issues with modifications not being honored.
- BEBen Ellis1 day ago5.0Best customer service. Workers went above and beyond to correct a small error in my order and they were incredibly professional about it. They surpassed my expectations and I will definitely be coming back to eat here in the future!
- HHHarley HodgeNov 15, 20251.0The team here is rude and beyond lacking in customer service- we were placing an order on the kiosks because no one was coming to help. Apparently this store closes at 8pm on Saturday even though the others are open until 9 or 10 around the area. Well we were checking out at 7:58 and as completed our order and waited for someone to start it(still no one had said anything) - a guy came up a few minutes later and said sorry it’s 8:02 and we are closed. It refunded my card but geez what kind of service is that. I get now why they didn’t come over to help when we came up to place the order but a little communication would have been nice rather than waiting until we were waiting for the food and then cancelling the order. Terrible customer support. Entire team still standing there rather than making the order..
- OHOlivia HolmesSep 30, 20251.0Ordered here 3 times and got no vegetables on either of the two sandwiches per order
- RJRand JacobAug 18, 20251.0I ordered boneless chicken flavored with lemon. Man I got extremely poisoned. I had to go to the hospital and I had intense diarrhea. DON'T ever eat at this restaurant unless you want to die.
- STSonceree' TroyAug 15, 20255.0The manager here is amazing! So friendly, and personable, suggested some bacon on my chicken California and I now have a new favorite! The food was excellent!
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Alderwood Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer any delivery services as all delivery hours are closed.
Is there a drive-through service available at Charleys Cheesesteaks?
No, the drive-through service is not available since all drive-through hours are closed.
Can I pick up my order at Charleys Cheesesteaks?
Pickup service is currently not available as all pickup hours are closed.
Are takeout orders available at Charleys Cheesesteaks?
No, takeout service is not currently available as the takeout hours are closed every day.
What payment options can I use at Charleys Cheesesteaks?
You can pay using Discover, Mastercard, or Visa credit cards at Charleys Cheesesteaks.
Where is Charleys Cheesesteaks located within Alderwood Mall?
Charleys Cheesesteaks is located at 3000 184th St. SW, Suite 832 in Lynnwood, WA 98037, inside Alderwood Mall.
What nearby stores can I visit for shopping before or after eating at Charleys Cheesesteaks?
Nearby shopping options include Purple - Alderwood Mall, Amazon 4-star, SEPHORA, J.Crew, Helly Hansen, Windsor Fashions, Michael Kors, and many more within Alderwood Mall.
Are there other restaurants near Charleys Cheesesteaks if I want to try different cuisines?
Yes, nearby dining options include The Cheesecake Factory at Alderwood Mall, Wetzel's Pretzels, and Panda Express, offering a variety of desserts, fast foods, and Asian cuisine.
How can nearby Starbucks help enhance my visit to Charleys Cheesesteaks?
After enjoying your meal at Charleys Cheesesteaks, you can visit the nearby Starbucks within Alderwood Mall for coffee or a refreshing beverage, perfect for a relaxing break or meeting spot.