Customers reported inconsistent food quality, with some enjoying the sandwiches while others found them poorly made or unsatisfactory.
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others experienced rudeness and poor communication.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Pricing Concerns
Many customers felt the prices were too high for the portion sizes and quality of food received.
Cleanliness Issues
Several reviews mentioned unsanitary conditions, including hair in food and dirty counters.
FJ
faustino Jimenez jr
2 days ago
1.0
I bought a large bacon cheese steak sandwich I paid for extra bacon and extra meat and did not get that paid almost 2$ for each additional topping smh why have the option if not going to give it to the customer? Also it was not busy at all I ordered and someone else did so no excuses using it was busy.
NN
Nicky Nguyen
Feb 7, 2026
1.0
Worst chicken wings i ever have in my life
CC
Curtis
Jan 20, 2026
5.0
The food here is delicious, the atmosphere is great for family and friends outings, but most importantly the professionalism of the manager Francisco is beyond. He makes good suggestions, is polite and prepared the order very promptly. Thank you Francisco. This gentleman needs a raise or promotion for the hard work he contributes to the establishment
SA
Seniha Altun
Jan 13, 2026
3.0
I always get my food here and I love their sandwiches. This time I ordered a large chicken California sandwich, but unfortunately, one side of the bread was completely empty, and the other side only had chicken, sauce, lettuce, and tomatoes. Normally, a large sandwich should be full on both sides. I paid $14 for this, but I feel like I wasted my money. My advice to you is to check the package after you receive it to make sure there are no missing ingredients.
IM
Ikhal Media
Dec 16, 2025
1.0
I had a really bad experience today, the took 40 minutes to get my order, and when I got it, it had no meat on it, been eating on this place a couple times per month, this one was really disappointing, just consider other places
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Alderwood Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer any delivery services as all delivery hours are closed.
Is there a drive-through service available at Charleys Cheesesteaks?
No, the drive-through service is not available since all drive-through hours are closed.
Can I pick up my order at Charleys Cheesesteaks?
Pickup service is currently not available as all pickup hours are closed.
Are takeout orders available at Charleys Cheesesteaks?
No, takeout service is not currently available as the takeout hours are closed every day.
What payment options can I use at Charleys Cheesesteaks?
You can pay using Discover, Mastercard, or Visa credit cards at Charleys Cheesesteaks.
Where is Charleys Cheesesteaks located within Alderwood Mall?
Charleys Cheesesteaks is located at 3000 184th St. SW, Suite 832 in Lynnwood, WA 98037, inside Alderwood Mall.
What nearby stores can I visit for shopping before or after eating at Charleys Cheesesteaks?
Nearby shopping options include Purple - Alderwood Mall, Amazon 4-star, SEPHORA, J.Crew, Helly Hansen, Windsor Fashions, Michael Kors, and many more within Alderwood Mall.
Are there other restaurants near Charleys Cheesesteaks if I want to try different cuisines?
Yes, nearby dining options include The Cheesecake Factory at Alderwood Mall, Wetzel's Pretzels, and Panda Express, offering a variety of desserts, fast foods, and Asian cuisine.
How can nearby Starbucks help enhance my visit to Charleys Cheesesteaks?
After enjoying your meal at Charleys Cheesesteaks, you can visit the nearby Starbucks within Alderwood Mall for coffee or a refreshing beverage, perfect for a relaxing break or meeting spot.
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