Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor order accuracy.
Food Quality
Food quality is inconsistent, with reports of cold, soggy items and skimpy portions, leading to dissatisfaction among customers.
Order Accuracy
Many customers express frustration over incorrect orders and missing items, indicating a significant issue with order management.
Pricing Concerns
Customers feel that prices have increased while portion sizes have decreased, leading to perceptions of poor value.
Cleanliness and Environment
The restaurant is generally reported as clean, but the new layout and service model have received mixed reviews regarding customer experience.